At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team that is deeply connected to our partners and focused on customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we unlock significant customer opportunities backed by substantial industry investments. Our team is committed to redefining how businesses of all sizes adopt technology to drive growth and innovation within a culture of innovation, opportunity, and inclusivity.
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If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
Responsibilities:
- Serve as a trusted advisor in driving adoption and change management as well as business value through AI transformation.
- Drive customer success by leading architectural design and engaging with decision-makers.
- Utilize Copilot prompt engineering and agent-building expertise to drive AI at scale.
- Partner with technical and sales teams to identify growth opportunities and tailored solutions.
- Ensure customer satisfaction by leveraging AI fundamentals and M365 Copilot expertise.
- Offer insights from customers back to relevant teams for continuous improvement.
- Actively engage in relevant communities to enhance customers’ AI transformation journeys.
- Maintain technical readiness aligned with Customer Success Unit (CSU) priorities.
Qualifications:
- Bachelor's degree in Computer Science or equivalent.
- Fluent in English and at least one additional language (Arabic, French, or German); knowledge of a third language is a plus.
- Relevant experience in customer-facing roles and customer success teams.
- Proven track record in deploying and optimizing M365 solutions.
- Exceptional communication skills with the ability to explain complex topics clearly to technical and non-technical stakeholders.
- Experience in change management and trusted advisory roles.
Technical Skills:
- Subject matter expertise in Microsoft 365 products, especially M365 Security and compliance, Copilot applications, and Microsoft Teams.
- Knowledge of tenant migration and technical certification in Cloud (e.g., Microsoft 365 Certified, AI).
Microsoft is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to various protected characteristics.
