At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Location: Multiple Locations, Morocco + 2 more locations
Work Conditions: 2 days / week in-office
Responsibilities:
- Be a trusted advisor driving Adoption and change management as well as business value through AI Transformation.
- Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes.
- Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
- Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
- Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
- Drive positive Customer Satisfaction, becoming a trusted advisor to customers and partners, by leveraging AI fundamentals and M365 Copilot expertise.
- Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
Qualifications:
Required Qualifications:
- Bachelor's degree in Computer Science or equivalent.
- Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions.
- Change Management, transformation, trusted advisory, and customer focus skills to influence Consumption/Adoption of M365.
- Be the M365 Copilot subject matter expert with the ability to design customer solutions and lead workshops.
Preferred Qualifications:
- Relevant experience in systems development, network operations, software support, IT consulting.
- Exceptional verbal and written communication skills in English and any of the following languages: French, German, Italian, Spanish.
- Proven track record of building deep relationships with senior IT and business decision makers.
Benefits:
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Maternity and paternity leave
- Generous time away
- Opportunities to network and connect
