At Microsoft, the Small Medium Enterprises and Channel (SME&C) team is leading a high-growth, AI-powered global sales initiative focused on customer success. This role involves acting as a trusted advisor to help customers adopt technology to drive growth and innovation. The SME&C team is characterized by a culture of innovation and inclusivity, emphasizing collaboration and continuous learning.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities:
- Drive Adoption and Change Management to support customers in their AI transformation journeys.
- Engage with business and technical decision-makers to ensure sustained usage of Copilot Chat, Agents, and M365 Copilot.
- Leverage AI, including Copilot prompt engineering, to deliver scalable solutions and drive business value.
- Foster customer satisfaction and become a trusted advisor by utilizing M365 Copilot expertise.
- Provide insights from customer interactions back to Microsoft teams to improve services and offerings.
- Actively engage in learning and development in areas related to AI transformation and adoption.
Qualifications:
- Bachelor's degree in Computer Science or equivalent.
- Proven track record in planning, deploying, operating, and optimizing M365 solutions.
- Expertise in Change Management, customer focus, and transformation strategies.
- Subject matter expertise in large scale Microsoft 365, Copilot functionalities, and security and compliance aspects.
- Preferred technical skills include certification in Cloud technologies and experience with customer interaction.
Language Requirements:
Fluency in English is required, and proficiency in any of the following languages is preferred: French, German, Italian, or Spanish.
Microsoft is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to various protected characteristics.
