Maintenance Engineer

About the Role
The Data Centre Maintenance Engineer is responsible for the operation, maintenance, remedial and troubleshooting of all site infrastructure to ensure site availability and reliability meet or exceed defined service levels. This role encompasses hands-on maintenance activities and supports the safe and compliant delivery of all engineering activities in accordance with company policies, standards, and regulatory requirements. The Maintenance Engineer assists with technical diagnosis, operational continuity, and maintains high standards of performance, safety, and customer service. This position operates on a rotating day and night shift pattern and reports to the Maintenance Team Leader.

Responsibilities

Core Responsibilities & Deliverables

• Operate, maintain, and troubleshoot electrical, mechanical, and HVAC systems, including generators, fire alarms, and suppression systems to ensure continuous operation.
• Perform hands-on maintenance activities, inspections, and site walkthroughs to ensure good equipment condition and operational performance.
• Monitor and respond to incidents, faults, or alarms using BMS, PMS, CMS, and other operational systems to support investigations.
• Deliver planned preventative maintenance (PPM) and reactive maintenance in line with site schedules.
• Implement and adhere to the Permit to Work (PTW) and change management processes for all maintenance and critical works on shift. Ensure Risk Assessments and Method Statements (RAMS) are reviewed and applied.
• Act as an Authorised Person (AP) (where applicable) for electrical switching activities.
• Ensure accurate operational records, including CMMS/CAFM data, incident reports, asset registers, maintenance logs, and service documentation.
• Support alarm management, alarm clean-ups, and extraction of historical data.
• Operate as a first responder during critical incidents, supporting fault diagnosis, isolation, escalation, and restoration.
• Assist in Root Cause Analysis (RCA) and the implementation of corrective and preventative actions to reduce repeat failures.
• Maintain tools, equipment, and assets in operational condition, including asset tracking and critical spares.
• Support customer smart-hands requests as required.

Safety, Compliance & Procedures

• Ensure all activities comply with HSE legislation, local regulations, and company policies.
• Maintain a strong health and safety culture across the site.
• Utilize monitoring systems (BMS, PMS, CMS) to support effective fault response, performance monitoring, and operational decision-making.
• Be fully conversant with company policies, operating and emergency procedures, and initiate improvements to minimize risk and promote best practices.

Incident & Customer Management

• Actively participate as a team member for first-line response to site incidents, alarms, and system failures, including fault diagnosis, isolation, escalation, and restoration activities.
• Support incident investigations and Root Cause Analysis (RCA), implementing corrective and preventative actions to reduce repeat failures.
• Work closely with site teams and stakeholders on incident activities to ensure clear communication and service continuity to relevant end-users.
• Conduct site walkthroughs to maintain system performance and operational readiness. Raise concerns immediately for rectification action.

Team Management Responsibilities & Key Relationships

• Report directly to the Maintenance Team Leader.
• Collaborate with internal engineering teams, contractors, and other site stakeholders.
• No direct line management responsibilities.

Skills, Qualifications and Experience

Core Skills (Required)

• Strong written and verbal communication skills across diverse stakeholder groups.
• Collaborative approach to deliver team and operational objectives.
• Strong problem-solving capability and continuous improvement mindset.
• Continuous improvement focus to enhance personal and team performance.
• Promote a safe working culture, ensuring all works are conducted with safety as a priority.

Qualifications

• Recognized technical qualification in Electrical or Mechanical Engineering (e.g., NVQ Level, City & Guilds, BTEC, or equivalent).
• Authorised Person / AP12 / AP15 or equivalent (Electrical) certification or demonstrable experience operating as an AP under a formal Safety Rules system.
• IT literate, including MS Office, CMMS/CAFM systems.

Experience (Desired)

• Experience in maintenance of electrical/mechanical/HVAC systems.
• Experience working in critical environments (data center, hospital, pharmaceutical, utilities, or similar).
• Experience operating in customer-facing roles and resolving technical problems in high-pressure environments.
• Understanding of safe systems of work and able to evidence the implementation of these in previous roles (PTW, RAMS, Change Management, etc.).
• Knowledge of BMS, PPM, CAFM, and Change Management processes.
• Knowledge of and experience working to international HSE standards.
• Knowledge of safe electrical and mechanical practices in line with regulatory standards.
• Experience maintaining HVAC systems, chillers, cooling towers, low/medium voltage electrical systems, UPS, generators, and associated plant.
• Strong troubleshooting and repair experience of critical building infrastructures.
• Competence in following documented procedures and maintaining accurate records in a Service Desk/CMMS system.

Note: The successful candidate will be required to complete pre-employment screening to BS7858:2019, or national equivalent. (Covers: Confirmation of identity, legal right to work, financial probity, criminal history, and associations with proscribed organisations). It is the policy that all individuals have a responsibility for the security and protection of the company’s Information and IT Resources over which they have control, according to their role.

Agency Applications
Please note that we do not accept unsolicited agency CVs or speculative candidate submissions. The company operates an in-house Talent Acquisition function. Any speculative CVs submitted without prior agreement or authorization will be deemed to have been introduced directly to the company and will be considered under our own ownership, with no fees payable to the submitting agency. We kindly ask that agencies respect this policy and refrain from sending unsolicited CVs or making speculative approaches to our hiring teams.