Maintenance Engineer

About the Role
The Maintenance Engineer is responsible for maintaining the availability, performance, and operational readiness of enterprise video-surveillance services. The role combines field maintenance, CCTV and Video Management System engineering, infrastructure support and service-reliability practices across cameras, encoders, VMS/CVMS platforms, recording servers, storage, networks, control-room clients and associated power infrastructure. The Engineer supports the full-service lifecycle, from design review and deployment through testing, commissioning, handover, preventive and corrective maintenance, incident response, problem management and continuous improvement. The position works closely with project teams, operations, cybersecurity, network and infrastructure teams, system integrators, vendors, customers and field personnel.

Key Responsibilities
Functional
CCTV/VMS Maintenance & Service Reliability:

• Lead preventive, corrective and condition-based maintenance activities for enterprise IP CCTV and VMS/CVMS environments.
• Monitor and maintain camera availability, recording continuity, live-view and playback performance, storage health and system recovery capability.
• Diagnose and resolve faults affecting cameras, recording and streaming services, management servers, storage, network switches, UPS systems and virtual machines.
• Coordinate service restoration during major incidents, maintain clear incident timelines and escalate to specialist teams or vendors when required.
• Minimize downtime, recording gaps, repeat failures, false alerts and manual operational checks through structured reliability improvements.

Monitoring, Diagnostics & Performance:

• Design and maintain service health checks, dashboards, alert rules, event-correlation logic, service maps and operational reports.
• Monitor connectivity, video loss, stream health, bitrate, frame rate, resolution, codec behaviour, packet loss, latency, recording gaps, retention status, storage capacity and server resource utilization.
• Analyze and correlate evidence from camera, VMS and operating-systems.
• Define and track service-level indicators and objectives for availability, recording continuity, playback, retention, system response and recovery performance.

Testing, Commissioning & Operational Readiness:

• Validate camera and VMS operability, including ONVIF profiles, RTSP streams, H.264/H.265 codecs, time synchronization, authentication, events and analytics.
• Review designs, bills of quantities, camera schedules, bandwidth and storage calculations, architecture diagrams, interface control documents, method statements, test procedures and vendor submissions.
• Confirm that monitoring, documentation, configuration baselines, spares, licensing, support arrangements and recovery procedures are complete before handover.

Incident, Problem & Change Management:

• Investigate complex incidents spanning CCTV applications, servers, storage, networks, certificates and operating systems.
• Prepare root-cause analyses, maintain known-error records and drive corrective and preventive actions to closure.
• Plan and coordinate maintenance windows and technical changes while protecting video coverage, recording continuity, retention commitments and control-room operations.
• Apply disciplined incident, problem, change, configuration, release, availability, capacity, continuity and knowledge-management practices.

Documentation, Governance & Continuous Improvement:

• Maintain camera and server inventories, firmware and software baselines, licensing records, configuration backups, dependency maps, support matrices, warranty details and lifecycle status.
• Prepare standard operating procedures, troubleshooting guides, recovery procedures, test reports, as-built documentation and support handover packs.
• Automate repetitive validation, log collection, inventory reconciliation, configuration checks, health verification, availability reporting and recovery tasks.
• Provide accurate technical and operational reporting for customer reviews, project governance, service-improvement workshops, supplier coordination and major incidents.
• Train project, operations and field teams in CCTV monitoring, troubleshooting, escalation, recovery, documentation and reliability practices.
• Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management, and Governance of Organizations policies, procedures, plans, and related risk assessments.

Qualifications

• Bachelor’s degree in information technology, Computer Engineering, Electronics, Telecommunications, Electrical Engineering or a related discipline. An associate degree may be considered with substantial relevant experience.
• Relevant manufacturer CCTV/VMS certifications are advantageous. Additional certifications in ONVIF, Cisco, Microsoft, PMP are beneficial.
• Demonstrated ability to lead or coordinate technical workstreams across project-delivery and operations teams.

Experience

• Minimum 5 years of experience in CCTV, video management systems, physical-security systems integration, infrastructure operations, site reliability or a comparable mission-critical technology environment.
• Hands-on experience designing, configuring, testing, commissioning, troubleshooting and supporting enterprise IP CCTV and VMS solutions.
• Working knowledge of CCTV/VMS platforms such as Honeywell, Huawei, Dahua, Hikvision, Hanwha, Genetec, Milestone or equivalent technologies.
• Strong knowledge of IP networking, including TCP/IP, VLANs, routing, switching, firewalls and certificates.
• Practical understanding of ONVIF, RTSP, H.264/H.265, camera profiles, frame rate, bitrate, resolution, bandwidth, latency, packet loss, recording modes and retention calculations.
• Ability to coordinate vendors, contractors, field teams, infrastructure teams, operations personnel and customers during delivery and incident resolution.
• Experience preparing technical designs, camera schedules, test plans, commissioning documents, RCA reports, operating procedures and presentations.

Technical Competencies

• CCTV & VMS: IP and PTZ cameras, encoders, VMS/CVMS, NVR/recording services, streaming services, management servers, operator clients, video walls and analytics.
• Video protocols: ONVIF, RTSP, RTP, HTTP/HTTPS, H.264/H.265.
• Infrastructure: Windows Server, VMware, physical and virtual servers, Active Directory, RAID, backup and disaster recovery.
• Networking: TCP/IP, VLANs, routing, switching, QoS, IGMP, DNS, NTP, DHCP, firewall rules, VPNs, certificates, bandwidth, latency and packet-loss analysis.
• Reliability: SLI/SLO definition, availability measurement, recording continuity, retention assurance, capacity planning, performance engineering, resilience, failover and recovery.
• Security: System hardening, least privilege, service accounts, patch and firmware management, certificates, vulnerability remediation and audit readiness.

Behavioral Competencies

• Strong ownership, analytical thinking, prioritization, attention to detail and disciplined follow-through.
• Calm structured and evidence-driven approach during major incidents and customer-facing escalations.
• Ability to coordinate effectively across CCTV, network, server, storage, cybersecurity, and field teams.
• Clear technical writing, presentation, planning, reporting and stakeholder-communication skills.
• Ability to manage multiple sites and priorities while protecting safety, security, quality, video coverage and service continuity.
• Continuous-improvement mindset focused on reducing recurring incidents, operational risk, false alerts and manual effort.

What Working Offers
Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.
Career: Accelerate your career through high-impact projects and access to resources for continuous growth and learning opportunities.
Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.