About the Role
In this role, you will lead and supervise a team of technicians across a variety of trades including electrical, HVAC, plumbing, carpentry, and AV. You will be responsible for ensuring that maintenance tasks are executed efficiently and to high-quality standards while adhering to safety compliance. Your leadership will be vital in maintaining the performance and effectiveness of all retail and corporate assets through systematic maintenance planning and execution.
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Key Responsibilities
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Team Supervision & Task Allocation
- Lead and supervise a team of technicians across trades (electrical, HVAC, plumbing, carpentry, AV, etc.).
- Assign and monitor daily maintenance tasks, ensuring timely completion and adherence to quality standards.
- Conduct on-site inspections and guide teams on best practices and safety compliance.
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Maintenance Planning & Execution
- Oversee preventive and corrective maintenance schedules for all retail and corporate assets.
- Ensure timely execution of repairs, installations, and servicing for HVAC, electrical, plumbing, and AV systems.
- Monitor material usage, escalate spare part requirements, and minimize service downtime.
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Vendor & Contractor Management
- Coordinate with approved vendors and contractors for outsourced repair and installation work.
- Review service quality, validate job completion, and follow up on warranty or defect-related issues.
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System & Documentation Oversight
- Utilize CMMS or internal maintenance systems to track job requests, team performance, and inventory movement.
- Maintain accurate records of maintenance logs, equipment history, and safety inspection reports.
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Reporting & Compliance
- Compile and submit daily, weekly, and monthly reports on maintenance KPIs, service turnaround, and incident logs.
- Ensure compliance with health, safety, and operational standards as per company policies and local regulations.
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Cross-functional Coordination
- Liaise with Brand Operations, Projects, Admin, and Procurement teams to plan store openings, fit-outs, and technical upgrades.
- Participate in project handovers, inspections, and testing of newly installed systems.
Desired Experience
- Diploma or Bachelor's degree in Mechanical, Electrical, or Civil Engineering.
- 4–6 years of experience in maintenance operations, with at least 2 years in a supervisory or lead technician role.
- Strong technical knowledge across multiple trades (MEP, AV, carpentry).
- Proficient in Microsoft Office and Computerized Maintenance Management Systems (CMMS).
- Proven leadership, problem-solving, and organizational skills.
- Familiarity with safety regulations and emergency response protocol.
