About the Role:
The Mall Manager at Dubai Festival Plaza is responsible for overseeing the day-to-day operations of the shopping center. This role requires interaction with shopping center management, accounting, retailer relations, revenue generation, and asset management. Key responsibilities include the preparation of budgets and forecasts, coordination of leasing programs, and development of on-site staff. The primary focus is to increase the center's Net Operating Income while maintaining minimal capital investment. The manager also shares responsibility for maintaining the physical integrity of the center, enhancing guest experience as well as store sales. Success in this role requires alignment with revenue forecasts, budgeted expenditures, and effective stakeholder engagement.
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What You Will Do:
Financial Performance
- Prepare Retail Operations budgets, including capital, manpower, operating expenditure, and income forecasts; review frequently for alignment, taking remedial action against negative variances.
- Instigate a proper service charge budget and matrix to ensure operational expenditure is fully recoverable from tenants, audited in accordance with international standards.
- Assist with the preparation and review of monthly and annual financial reports, including re-forecasting, P&L, lease abstracting, and budgeting.
- Oversee the condition and maintenance of key asset systems to ensure their best commercial life and salvageability.
Marketing
- Oversee the marketing of the mall and associated events to ensure effective marketing and retailer involvement for improved footfall and tenant sales.
- Enhance the guest experience through practical means and address guest complaints as needed.
- Facilitate the management of marketing programs with the Sr. General Manager and Marketing Manager, ensuring programs are innovative, targeted, effective, well-prepared, and maintain brand consistency.
- Maintain positive relationships with the local community and stay informed about political and regulatory changes impacting center operations.
- Maintain excellent communication with all tenants, be aware of lease terms to encourage compliance, and hold regular meetings and visits with tenants.
Operational Excellence
- Ensure external work is tendered by a minimum of 3 companies based on price, quality, and urgency, and make recommendations for approval.
- Supervise and direct the concierge department, specialty leasing department, administrative assistant, and receptionist.
- Evaluate property needs and recommend improvements, executing approved projects timely and commercially appropriately while ensuring scope accuracy and compliance.
Human Resource Management
- Regularly appraise employees as per company guidelines, identify training needs, and request external training as necessary.
- Ensure subordinates are motivated and meeting the work standards required by the company.
- Provide interface and cohesiveness with various corporate departments impacting center management.
Report Presentation
- Present reports on tenants, income, expenditures, positioning, and competition based on compiled information to improve company design concepts.
- Ensure updated information is presented accurately from all sources when preparing reports to reflect the actual status of the company.
Required Skills To Be Successful:
- Leadership and management skills to oversee mall operations and personnel.
- Financial acumen to manage budgets, forecasts, and EBITDA accountability.
- Strong relationship and communication skills with tenants and stakeholders.
- Strategic time management and conflict resolution abilities.
What Qualifies You For The Role:
- Degree in Business Administration with specialization in Marketing & Real Estate.
- Master's in Business Administration (Marketing, Accounting) is preferred.
- 10-15 years of experience in the field with at least 5-7 years in a top management role in shopping center or retail management.
- Extensive knowledge of developing commercial real estate properties and leasing & marketing strategies.
