We are seeking a Managed Services Architect with 8–15 years of experience in IT infrastructure, cloud, or application operations. The purpose of this role is to design and maintain the technical and operational architecture for the company’s managed service offerings, ensuring they are scalable, secure, automated, and financially viable. The Managed Services Architect will define how services are built, operated, and evolved under long-term managed service agreements for both internal affiliates and external clients.
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Core Responsibilities:
- Solution Design: Define the end-to-end managed service architecture, including cloud hosting, ServiceNow, ERP, and data platforms.
- Transition & Operations Architecture: Design processes for service transitions from build to run, creating operational blueprints and runbooks.
- Service Catalog Definition: Collaborate with the Service Portfolio Manager to specify SLAs, KPIs, and standard service packages.
- Automation & Tooling: Select and integrate tools for monitoring, ticketing, AIOps, observability, and reporting; design self-healing and proactive operational capabilities.
- Cost Modeling: Develop cost structures and unit economics to ensure sustainable margins and transparency in multi-year service contracts.
- Governance, Security & Compliance: Ensure service architectures comply with ITIL, ISO, and data residency/security standards.
- Continuous Improvement: Review incidents and service metrics to evolve the architecture and enhance efficiency.
Skills & Certifications Required:
- Deep understanding of ITIL-aligned service operations, DevSecOps, and multi-cloud environments (AWS, Azure, GCP).
- Familiarity with ITSM tools, such as ServiceNow and Jira Service Management.
- Strong financial acumen with the ability to design for cost efficiency.
- Preferred certifications include ITIL v4, AWS/Azure Architect, ServiceNow Architect.
Success Metrics:
- Service transition success rate indicating operational readiness at handover.
- Reduction in incidents related to design or architecture gaps.
- Level of automation in standard operational tasks.
- Compliance with SLA/SLO across managed services.
- Improvement in gross margin or reduction in cost-to-serve.
Work Conditions:
On-site, Full-time
Location:
Riyadh, Saudi Arabia
Language Requirements:
(If applicable, please specify any language requirements here.)
