At the company, Managed Services Consultants are instrumental in leveraging both technical expertise and business acumen to navigate complex use cases and optimize the impact of the company's service offerings for our customers. These consultants communicate with confidence and credibility, drawing on their extensive product and industry knowledge to provide valuable insights and establish themselves as trusted advisors.
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Location: United Arab Emirates - Dubai
Main Responsibilities:
- Act as technical subject matter expert for the company's Service products, supporting field Solutions Consultants as a technical resource in driving new business related to solution architecture, integrations, infrastructure, and analytics.
- Work directly with prospects and customers during sales cycles to build confidence and excitement around the full functionality of the company's Service products and their integration with customer systems.
- Lead presales activities including crafting and delivering engaging presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that showcase the company's capabilities in meeting customer needs.
- Collaborate with the company's Service ecosystem, including engineering, product design, product marketing, and demo engineering, to contribute to business success.
- Design solutions that incorporate integrations between the company and various third-party solutions, such as CRM, PSTN carriers, SBCs, SIP trunks, and others.
- Commit to a rigorous training schedule to maintain up-to-date product certifications.
- Be willing to travel up to 40%, primarily within the US and LATAM.
Requirements:
- Minimum of 5 years of experience in a presales role, preferably in a CCaaS environment.
- Strong understanding of Voice PBX and carrier interconnection and migration architecture.
- Experience with cloud contact center technologies, covering IP telephony, intelligent routing, workflow automation, self-service, conversational AI, workforce optimization, outbound engagement, social media engagement, digital experience (DX), unified communications (UC), and analytics.
- Theoretical and practical knowledge in computer technology disciplines including AI/Machine Learning and cloud-based APIs.
- Excellent verbal and written communication skills.
- Ability to engage effectively with both business and technical audiences in English (required), with Spanish or Portuguese being a plus.
- Proven track record in driving sales innovation, new initiatives, and business development.
