Manager - Account Management

About
The Manager - Account Management is part of a dynamic, result-oriented business development/sales organization. The role will be focused on new seller recruitment for the marketplace business. The role holder will be responsible for lead generation, lead evaluation (cold calls, seller visits, emails, etc.), and launching the business on the marketplace.

Responsibilities

• Source, call, close deals, and manage top local and international Sellers across many categories to help with their online growth using the marketplace platform.
• Be the unique point of contact for your Sellers regarding sales, business development, and account management.
• Conduct weekly/monthly and quarterly deep dives to understand the root cause of your sellers’ performances and actions to accelerate growth.
• Prioritize your work and sourcing strategy with high potential Sellers based on their capacity to provide a good customer experience.
• Ensure that every Seller meets the quality bar required and meet customers’ expectations, and category quality guidelines.
• Lead deep-dive analyses on category performance, pricing, supply trends, and competitive benchmarks to identify revenue and margin growth opportunities.
• Build annual and quarterly business plans, defining category targets, benchmarks, and success metrics.
• Evaluate category health and drive initiatives to improve availability, ASP optimization, attach-rate enrichment, and customer experience.

Requirements

• Bachelor’s Degree in Marketing, Advertising, or Sales. Master's degree is preferable.
• 5+ years in a similar position and 3+ years in an Ecommerce environment.
• Strong Excel and Tableau skills; knowledge of SQL is a big plus.
• Demonstrated ability to dive deep in understanding the business, product, customer, and relevant landscape.