About the Role
Support the UAE Head of Investigations in managing end-to-end Production Order, law enforcement, and regulatory requests across the company's onshore UAE operations. You will maintain effective engagement with regulatory and law enforcement authorities, deliver accurate management information, and support AML governance, risk management, and records-retention requirements.
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What You’ll Do
- Manage the end-to-end Production Order process in the UAE, ensuring enquiries are actioned and responses are submitted within regulatory requirements, procedures, and agreed service levels.
- Manage the UAE FIU and CBUAE Production Order enquiry portals.
- Oversee the Investigations and UAE AML Compliance central mailbox, managing referrals and escalations from internal and external stakeholders.
- Coordinate responses to Search and Freeze, Search, Enhanced Customer Due Diligence (ECDD), and Request for Information (RFI) notices.
- Support relationship management and engagement with the CBUAE, UAE FIU, SCA, and law enforcement authorities.
- Brief internal stakeholders, regulatory bodies, and law enforcement authorities on relevant Production Order matters.
- Lead or support ad hoc AML risk-management projects under the direction of the Head of UAE Financial Crime.
- Produce accurate and timely operational and risk metrics, aligned with global reporting requirements, for senior management and governance committees.
- Support the UAE Country AML Plan by analysing management information, identifying emerging issues, and recommending appropriate actions.
- Escalate local AML issues through the appropriate country governance channels and track them through to resolution.
- Support the UAE Head of Investigations and Money Laundering Reporting Office with operational, governance, and reporting activities.
- Quality-check information recorded in the Production Order tracker and review responses uploaded to the CBUAE and UAE FIU portals before UAE Head of Investigations approval and submission.
- Maintain effective controls over confidential records, support information-security assurance activities, and contribute to a high-performing, inclusive, and well-developed AML team.
Experience, Knowledge and Skills
- A university degree is essential for obtaining a UAE work permit. Qualifications issued outside the UAE must have the required attestation and equivalency documentation.
- At least two years’ experience in AML and sanctions compliance roles.
- Experience managing a team of AML Analysts, providing coaching and guidance, and supporting their professional development.
- Strong knowledge of anti-money laundering requirements, the regulatory environment, and relevant regional regulations.
- Experience across personal and commercial banking services.
- Experience managing regulatory, law enforcement, or Production Order requests would be advantageous.
- Ability to manage multiple priorities, complex cases, projects, and stakeholder relationships effectively.
- Strong written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
- Excellent command of English.
- Strong working knowledge of Microsoft Word, Excel, and PowerPoint.
- High attention to detail, particularly when handling sensitive information, regulatory submissions, and management information.
- Sound judgement, risk awareness, and the ability to escalate issues appropriately.
- A collaborative approach, with a commitment to the company's values, inclusive culture, and high standards of conduct.
Benefits
The company is committed to building a culture where all employees are valued, respected, and their opinions count. We provide a workplace that supports continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
