About the Role
We are currently recruiting for a Manager-Aviation Partner Solutions to join our Aviation Partner Solutions Team in Abu Dhabi. This role is responsible for providing support to the Account Manager in the efficient delivery of contractual requirements and managing other allocated contracts in line with the commercial agreement. The individual will strengthen strategic partnerships and lead the Operations Team with a focus on excellence in service delivery, customer satisfaction, career development, and operational efficiencies. This position functions as a conduit between the Account Manager and the Operations Team and liaises with relevant internal stakeholders, including finance, payroll, demand planning, recruitment, transport, accommodation, and HR services. The individual will also support the Account Manager in managing, developing, implementing, communicating, and delivering all areas of responsibility related to Transport, Aviation & Logistics across the group.
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Financial Responsibilities
- Responsible for service delivery and operational excellence in their area.
- Function as a direct conduit between the Account Manager and Operations Team.
- Increase engagement with relevant client stakeholders.
- Understand the commercial aspects of the contract and monitor the operational management of the service.
- Responsible for adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and achieving the operational SLA and commercial KPIs.
Customer Responsibilities
- Proactively manage the relationship with the client in line with the RACI Matrix.
- Be the first touchpoint for client representatives in line with hierarchical structures.
- Manage contacts and relationships within your account portfolio; ensure the account is fully managed and relationships are developed at the relevant level.
- Provide ideas on initiatives to maximize efficiencies and potential opportunities.
Process Responsibilities
- Analyze trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and create improved processes.
- Measure, validate, and test the effectiveness of metrics that assess and drive productivity optimization.
- Responsible for management reporting, daily deployment data, and driver performance.
- Drive a culture within the team focused on operational excellence and business performance.
- Motivate team members and influence positive behavior.
- Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing overall efficiency.
- Establish and enforce quality control measures within processes to meet or exceed project expectations.
- Create comprehensive documentation for key processes, promoting standardization across teams.
Innovation Responsibilities
- Integrate automation tools to simplify repetitive tasks and reduce manual workload.
- Engage in research to stay informed about aviation industry trends, emerging technologies, software, and best practices.
- Facilitate collaboration between departments to encourage the exchange of ideas and diverse perspectives, fostering a culture of innovation.
- Work with key members from other business units to gather information required for improvement proposals.
Selection Criteria
- Minimum of 5 years’ experience in a similar role.
- Minimum educational qualification: University or college degree (certifications, if applicable).
- Proficiency in rostering and staff deployments.
- Strong aviation (airside) industry knowledge.
- Experience in cargo operations and/or aircraft appearance is advantageous.
- Possession of a valid driving license and own vehicle.
- Familiarity with operational procedures and strong customer relationship management skills.
- Ability to produce clear and effective reports.
