About the Role
This role involves managing the corporate business segment of the company, with a focus on achieving financial targets and ensuring effective retention and acquisition of customers. You will play a crucial role in enhancing the business's performance and fostering relationships with clients.
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Job Responsibilities
- Review the retail business from all aspects: location suitability, products and services offered, partnerships with banking and other service providers, and marketing activities to address customer needs.
- Achieve CFE target in terms of financial revenue, non-financial metrics, number of new customer acquisitions, and retention percentage.
- Drive consistent growth in customer numbers and revenue across all customer categories.
- Form and brief teams with clear objectives; prepare an organizational structure covering all three business segments.
- Set activity and revenue targets for relationship officers and sales teams.
- Identify key areas for improvement and development within corporate business.
- Adhere to company compliance processes and risk management policies.
- Review business achievements of staff to align with overall company goals.
- Allocate corporate clients to relationship officers and monitor their meetings with customers.
- Identify operational oversight needs within the CFE transactions process.
- Assess skills development requirements and plan for training (internal or external).
- Prepare a support mechanism at the head office level to assist this unit.
- Identify system requirements and plan implementations; evaluate CRM usage for scheduling, tracking, and reporting.
- Identify market opportunities and provide guidance to enhance team performance.
- Plan and conduct regular market/customer visits to maintain relationships, identify service gaps, and address them to improve business volume and share.
- Design and implement a customer profile document for top companies that contribute 80% of revenues.
- Develop an attractive incentive plan to motivate high achievers and ensure transparency while meeting organizational objectives.
- Finalize reporting templates, hierarchy, and review periodicity for management information systems (MIS).
- Provide monthly reports on sales and revenue performance against budget to the General Manager.
- Schedule and conduct monthly team meetings to review performance and provide guidance for improvement.
Job Requirements
Qualifications
- Bachelor’s degree is required; an MBA is an advantage.
Experience
- Minimum of 10 years of experience in CFE customer relations or HNI management.
Knowledge & Skills
- Strong negotiation and interpersonal skills.
- Established contacts or networks within the same industry.
- Proficient in MS Excel, PowerPoint, and MS Word.
- High level of proficiency in spoken and written English.
At the company, we seek talented individuals who are committed to achieving excellence, possess a passion for their roles, and align with our core values of care, commitment, and vision.
