Manager - Brand Training

About the Role
The position is responsible for creating and implementing training programs while overseeing employee career development. This includes setting performance metrics, evaluating productivity, and assisting employees in formulating long-term career plans within the organization.

Key Responsibilities

• Manage, plan, and implement all training activities in the region and UAE, adhering to existing policies and best practices to effectively contribute to the achievement of sales objectives.
• Initiate and develop new learning and development initiatives for employees in line with business and brand needs.
• Create, communicate, coordinate, and implement the annual training calendar for all brands.
• Monitor and guide the training team to improve conversion rates for the brands through effective training solutions and methodologies.
• Conduct cost-effective training solutions for employees.
• Acquire product knowledge of new brands in the portfolio and train the training team accordingly.
• Review training content prepared by the training team for various brands.
• Analyze training feedback from employees and implement relevant changes to enhance training programs.
• Recommend new learning materials and approaches for training delivery.
• Ensure that best training and development practices are maintained and practiced by the training team.
• Manage training delivery measurement, follow up, and maintain records.
• Design training courses and programs to meet the training needs of the organization and its diverse individuals.
• Implement the training process and related modules.
• Initiate in-store and leadership programs to enhance people skills.
• Visit retail outlets to assess the skills of retail staff through mock sessions or direct observation, providing feedback accordingly.
• Organize mystery shopping evaluations through third parties.
• Motivate, supervise, and guide the training team, and be responsible for manpower planning in the training department.