As a manager in the Business Operations & Strategy team, you will play an important role in driving the strategy and supporting day-to-day operations of the CEMEA Client Services (CS) organization. A significant focus for this role will be data analysis & reporting that will be used by the CEMEA Leadership Team to help inform decisions and run the business and supporting key initiatives to improve CS performance. Although this is not a client-facing role, this person will work directly with client-facing teams on various projects, communications, and other initiatives. This is an individual contributor role, but may be responsible for leading project teams.
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Responsibilities
- Drive monthly and quarterly business reporting, delivering clear insights, data points, and materials to support strategic decision-making.
- Monitor and action OKRs with rigor, identifying variances, trends, risks, and opportunities to enable timely course-correction.
- Lead business analysis efforts, leveraging data analytics, dashboards, forecasting models, and sales tools to surface meaningful insights.
- Govern and enhance key performance metrics, dashboards, and reporting frameworks for executive leadership and cross-functional stakeholders.
- Partner closely with Finance, People Business Partners, Product, and Client Services to support financial oversight, workforce planning, and performance optimization.
- Lead and manage large cross-functional projects, defining requirements, tracking status, mitigating risks, and ensuring accountability against plan.
- Support and drive process improvement initiatives (AI and Automation driven) and operational excellence efforts across the CEMEA CS organization.
- Develop and deliver executive-level presentations and regional communications for internal and external partners.
- Support annual planning cycles and coordinate internal resources to ensure flawless project and initiative execution.
Requirements
- Bachelor’s Degree with extensive experience in business analysis, strategic planning, program/project management, and data analysis, Advanced Degree preferred.
- 7+ years of relevant experience (or 5+ years with an Advanced Degree) in software, financial services, information services, or consulting. International experience and exposure to matrixed organizations preferable.
- Strong analytical and problem-solving skills with hands-on experience using data analytics tools such as Power BI, Tableau, MicroStrategy, or open source platforms.
- High proficiency in MS Office applications, including Excel, PowerPoint, Word, Outlook, Visio, SharePoint, and Power Automate.
- Demonstrated ability to lead complex, cross-functional projects across global or matrixed organizations.
- Excellent verbal, written, presentation, and interpersonal communication skills, with proven ability to influence stakeholders at all levels.
- Strong organizational, time management, and prioritization skills, with a track record of delivering under tight deadlines and managing competing priorities.
Work Conditions
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
