About the Role
The role involves providing professional expertise that significantly contributes to operational excellence by managing retail inventory, contracts, invoice payments, quality management initiatives, and knowledge sharing. This position is aimed at promoting continuous improvement and operational efficiencies within the organization.
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Key Responsibilities
- Manage tracking and measuring of operational excellence for products and services in terms of quality, adherence to standards, and customer feedback. Report deficiencies and ensure implementation of recommendations for improvement.
- Develop and oversee the operating framework for the function to ensure compliance with internal standards.
- Plan and lead quality assurance and process improvement initiatives, providing specialist support to optimize resource use and achieve process excellence.
- Monitor operations across the company network to assess quality and ensure compliance with ISO standardization requirements.
- Oversee stock-taking activities to ensure policy adherence and accuracy of information, analyze inventory variances, and provide data for strategic management decisions.
- Develop and implement stock take systems, schedules, and procedures for inventory control in C-Stores, Lubricants, LPG, and other products.
- Administer all contracts and agreements, prepare scope of work, monitor contractor performance, and manage the payment process.
- Conduct technical evaluations of contracts and supplier performance to ensure adherence to standards.
- Streamline work processes and implement quality management tools to promote operational excellence and world-class practices. Perform internal audits by visiting service stations to evaluate work processes.
- Analyze operational data to glean insights regarding fuel retail business services and enhance service station efficiency and effectiveness, ensuring key performance indicators (KPIs) are met.
- Provide subject matter expertise and recommend improvement initiatives for optimal utilization of manpower, machinery, and materials.
- Identify cost optimization initiatives aligned with company management guidelines.
- Monitor and facilitate the deployment of technical domains to ensure optimal performance of reporting software across various sites.
- Identify critical business processes and recommend process re-engineering to enhance efficiency, reduce errors, and eliminate non-value adding tasks, collaborating with IT and other divisions to evaluate system requirements.
Minimum Qualification
- Bachelor’s Degree in Business Management or equivalent.
Minimum Experience, Knowledge & Skills
- A minimum of 12 years of experience, including at least 6 years in the fuel retail industry in the region.
- Extensive knowledge of business workflows, operations processes, and systems.
Professional Certifications
