About the Role
The Manager – CAFM System will oversee the administration, configuration, and operational support of CAFM and associated platforms within City Operations. Reporting to the Senior Director – CAFM System, the successful candidate will ensure the reliability of asset information, maintenance schedules, and work-order workflows across a large multi-asset environment. This role involves coordination with operational teams, IT, and platform providers to facilitate implementation activities, manage integrations, conduct testing, and promote user adoption, ensuring dependable systems and accurate data for effective operational oversight and management reporting.
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Key Responsibilities
- Manage day-to-day CAFM/CMMS administration, approved configurations, and operational platform support.
- Maintain asset hierarchies and master data, coordinating cleansing, migration, validation, and reconciliation.
- Configure approved PPM schedules, job plans, and work-order workflows with technical and maintenance teams.
- Coordinate platform implementation, system interfaces, and issue resolution with IT and service providers.
- Prepare test scripts, coordinate user acceptance testing, and support releases, cutover, and go-live stabilization.
- Manage authorized user access, support requests, training, and guidance to improve adoption and data quality.
- Maintain reporting extracts, dashboards, and system records, validating data completeness and escalating operational exceptions.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Engineering, Facilities Management, Asset Management, or a related discipline.
- Typically 7+ years of relevant CAFM/CMMS, facilities management systems, or operational-platform experience.
- At least 2 years managing platform administration, configuration, or an implementation workstream.
- Hands-on experience implementing or administering CAFM/CMMS within a large multi-asset portfolio.
- Demonstrated experience in asset migration, PPM configuration, work-order workflows, interfaces, testing, and go-live support.
- Strong capability in reporting validation, user training, provider coordination, and technical documentation; relevant platform certification is preferred.
