About the Role / About the Job
This role is focused on executing the section’s operational activities by ensuring that risk is managed effectively and service is provided according to agreed Service Level Agreements (SLAs) with internal clientele. The ideal candidate will deliver services without disruptions, mitigate risk and losses, and ensure timely report submissions to the Management Information Systems (MIS) team. Responsibilities include authorizing manually matched items with discrepancies, submitting dashboard reports across iTRACs case books, verifying monthly reconciliation reports, executing the archiving of reconciliation records, and tracking daily operational risks through structured oversight. Additionally, the role demands handling case escalations through the Exception Management interface, coordinating with IT for system modifications, and establishing non-BAU reporting for high-level escalated items.
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Team Supervision
- Provide guidance and on-the-job training for junior colleagues.
- Conduct knowledge sharing to aid team objectives and efficient task completion consistent with operating procedures and policy.
- Promote the organisation’s values and ethics to support a value-driven culture within the company.
Policies, Systems, Processes & Procedures
- Implement policies, systems, and procedures for the assigned team to ensure compliance with all procedural and legislative requirements while delivering a quality service.
- Adhere to all departmental policies and standard operating procedures to maintain consistency in work execution.
- Demonstrate compliance with organisational values and ethics to foster a strong cultural foundation.
Continuous Improvement
- Contribute to identifying opportunities for continuous improvement and system sustainability, taking into account global standards, productivity enhancements, and cost reduction strategies.
Reporting
- Assist in the preparation of accurate reports and statements to meet department requirements and quality standards.
Service
- Ensure adherence to relevant processes and recommend procedure or system changes in line with industry developments.
- Drive the implementation of robust tools/processes to detect and mitigate operational risks, including conducting reviews and follow-ups on open issues.
- Assist in developing Reconciliation services for internal and external clients and highlight transactions with high risk.
- Maintain regular updates with sufficient data on non-reconciling items and escalate all significant risk issues to management.
Risk
- Ensure timely escalation of items that exceed the defined non-BAU tolerance levels according to agreed matrices and SLAs.
- Escalate high-value amounts or long-outstanding issues properly within the established frameworks.
- Report on legacy issues to inform stakeholders of risk levels and ensure all accounts in the Reconciliation system are balanced and well-maintained.
- Collaborate with team members to resolve outstanding items noted in dashboard reports.
Efficiency
- Deliver tasks effectively with consideration for time and business benefits.
- Ensure operational controls in reconciliation processes are effectively aligned with business requirements.
- Monitor performance through Key Performance Indicators (KPIs) to identify necessary improvements.
Qualifications & Experience:
- Minimum Qualification: Bachelor’s degree in Business Economics, Commerce, Finance, or a related discipline.
- Minimum Experience: 4-8 years of relevant experience in the banking sector, with at least 5 years in progressively responsible managerial positions within Core Processing functions.
