Manager, Communications (DM&T)

About the Role:

This position involves overseeing and leading all communication strategies and initiatives related to the DM&T Directorate. The primary objective is to develop and implement effective communication plans that enhance the company's reputation, manage stakeholder relationships, and ensure transparent and consistent messaging to various internal and external audiences.

Key Accountabilities:

Job Specific:

Communication Strategy Development:

• Develop comprehensive communication strategies aligned with the company's overall business objectives and the specific goals of the DM&T.
• Collaborate with the executive team, senior leaders, and subject matter experts to understand DM&T operations thoroughly and tailor communication approaches accordingly.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders, including government agencies, industry partners, community representatives, shareholders, and the media.
• Anticipate and address stakeholders' concerns, feedback, and inquiries promptly and professionally.

Internal Communication:

• Develop and implement internal communication strategies to keep employees engaged and informed about DM&T-related developments, projects, and company performance.
• Ensure consistent messaging across all internal communication channels.

Media Relations:

• Manage media interactions and serve as the company spokesperson for DM&T-related matters.
• Prepare press releases, media briefings, and other materials for journalists and media outlets.

Content Creation:

• Oversee the creation of compelling and informative content, including articles, reports, videos, and presentations, to showcase the company's achievements and initiatives in the DM&T sector.

Digital and Social Media:

• Leverage digital and social media platforms effectively to amplify the company's DM&T-related messages and engage with online audiences.

Budget and Resource Management:

• Develop and manage the budget for DM&T communications activities, ensuring cost-effectiveness and maximum ROI.
• Lead and mentor a team of communication professionals, fostering a collaborative and high-performing work environment.

Generic:

Management

• Plan and supervise the activities of the personnel and resources of the Department to achieve Division objectives in an efficient and cost-conscious manner while ensuring implementation of approved operational plans for the Department in line with Division objectives.
• Develop the knowledge, competencies, and innovative spirit in the Department and support the establishment of Personal Development Plans (PDPs), Succession Planning, and Talent pipeline within the Department in coordination with the Human Capability Group to continuously develop employees with an emphasis on UAE Nationals to meet Emiratization targets.

Budgets and Operational Plans

• Compile and provide input for preparation of the Division budgets and regularly monitor expenditure against approved Department budget levels.
• Investigate, highlight, and reconcile any significant variances to ensure effective performance and cost control.

Policies, Systems, Processes & Procedures

• Lead the implementation of approved Department policies, processes, systems, standards, procedures, and internal controls to support execution of the Division work programs in line with Company and International standards.

Performance Management

• Implement the Company Performance Management System for individuals within the Department in accordance with Company approved guidelines and continuously monitor the achievement of the Department KPIs related to the approved Annual Performance Management Contract and the Balanced Score Card.

Organization Structure and Development

• Review, develop, and recommend the appropriate organization structure for the Department that will best utilize human capital while proactively incorporating sustainability into ongoing work practices to meet business objectives.

Innovation and Continuous Improvement

• Encourage innovation, enhance employee motivation, and support initiatives for implementation of Change Management to continuously improve operations and services.
• Propose improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the Department.

Health, Safety, Environment (HSE) and Sustainability

• Support the institution of an HSE culture and ensure compliance with relevant HSE policies, procedures, systems & controls and applicable legislation and sustainability guidelines across the Department in line with international standards, best practices, and the company Code of Practices.
• Ensure adequate HSE training and induction for all Department employees to meet HSE standards.

Management Information Systems (MIS) and Report

• Prepare all Department MIS and progress reports to provide accurate and timely reports and necessary information to Company Management to effectively manage the business.

Communication & Working Relationship:

Internal:

• Group Communications Executive Function
• Corporate Communications
• VP Communications (DM&T)
• Any other Directorate / Function, as required.

External:

• Downstream Companies
• Media, external communication providers, and development partners.
• External organizations, advertising agencies, or similar organizations regarding various communication initiatives.
• Government organizations and entities.
• Digital Communications / Marketing agencies and digital vendors.
• Social media companies.

Qualifications, Experience, Knowledge & Skills:

Minimum Qualification

• Bachelor’s Degree in Marketing, Communications or equivalent.

Minimum Experience & Knowledge & Skills

• 15 years of experience, including 7 years of managerial experience.

Professional Certifications

• N/A

Core / Technical Skills:

• Stakeholder Management (L4)
• Communications Strategy (L4)
• Content Creation and Storytelling (L4)
• Media Relations and Monitoring (L4)
• Reputation Issues and Crisis Communication (L4)
• Stakeholder Communication and Analysis (L4)
• Risk Detection and Reputation Management (L4)
• Budgeting Software and Management (L4)
• Digital Media Management (L4)
• Online Communications (L4)
• AI Fluency (L3)
• AI-Driven Process Optimization (L4)
• Intelligent Data Interpretation (L4)