About the Role
The Manager, Contracts & Performance is responsible for the day-to-day management of records, performance analysis, governance coordination, and commercial documentation essential for the effective oversight of contracted security workforce services. This role is pivotal in maintaining contract registers and trackers, validating supplier evidence, preparing governance packs and dashboards, recording decisions, and driving actions through to closure. The Manager acts as the working-level interface across operations, suppliers, and corporate functions, with a focus on identifying performance concerns and opportunities to enhance consistency, value, and economies of scale.
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Key Responsibilities
Contract Records and Governance Controls
- Maintain contract registers, key dates, obligations, deliverables, owners, changes, and supporting records.
- Maintain action, risk, issue, decision, mobilization, and recovery trackers.
- Maintain auditable meeting, correspondence, approval, and evidence records.
Supplier Performance Monitoring
- Monitor KPIs and SLAs against approved definitions, thresholds, and evidence requirements.
- Validate reported results against workforce, attendance, training, deployment, and service records.
- Maintain scorecards and dashboards and identify recurring concerns.
Performance Governance
- Prepare governance packs, scorecards, risks, issues, actions, and decisions.
- Coordinate and quality-check supplier and internal stakeholder inputs.
- Record decisions and actions for Senior Manager approval and drive actions to evidenced closure.
Contract Change and Commercial Coordination
- Prepare initial contract amendments, variation orders, scope clarifications, and supporting justifications.
- Coordinate working-level review with Procurement, Commercial, Finance, and relevant stakeholders.
- Support future contract specifications, performance requirements, KPIs, SLAs, and evaluation inputs.
- Maintain mobilization, transition, and close-out readiness information.
Recovery and Improvement
- Prepare initial non-conformance records and evidence summaries.
- Track recovery plans, milestones, owners, and evidence.
- Prepare closure evidence and recommend service, control, and governance improvements.
Value, Demand, and Reporting
- Collate workforce demand, service volumes, deployment changes, and forecasts.
- Compare cost, demand, performance, and outcomes to identify optimization.
- Identify common requirements, standard specifications, and economies-of-scale opportunities.
- Produce concise management reporting on performance, risk, change, and recovery.
Requirements
- Bachelor’s degree in Business, Commercial Management, Procurement, Contract Management, Operations, Finance, or a related discipline.
- Professional Certifications: Level 4 Contract or Commercial Management, Level 3 Risk Management or APMP/PMQ, Prince2 or Agile project management qualification.
- Minimum of 5-7 years of contract administration, supplier governance, or service-performance experience in complex operating environments.
- Experience in contract administration, supplier governance, and evidence-based performance monitoring.
- Familiarity with contracted workforce or labor-intensive service environments.
- Proficiency in KPI and SLA monitoring, non-conformance management, recovery planning, and corrective-action tracking.
- Knowledge of contract change, mobilization, transition, and close-out support.
- Experience in KSA or GCC operating environment and major destination, city, venue, or comparable complex operation.
- Experience supported by recognized contract-management, procurement, commercial, project-management, business-analysis, security, or operational qualifications.
