About the Role
As a Manager in Customer Due Diligence, you will ensure that requirements are delivered according to agreed priorities and in line with regulatory obligations, the company Group standards, and internal policies. You will support decision-making on Customer Due Diligence solutions and escalate issues, risks, and dependencies as necessary. This role leads the implementation, governance, reporting, and continuous improvement of Customer Due Diligence across Wealth and Personal Banking in the United Arab Emirates. The purpose is to ensure that customer risks are properly understood and managed while meeting financial crime, regulatory, and internal control obligations.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Role Responsibilities
- Oversee the Customer Due Diligence/Customer Tax Reporting programmes
Manage the delivery of Customer Due Diligence and Customer Tax Reporting activities across UAE Wealth and Personal Banking, aligning with agreed priorities.
- Drive risk mitigation and control effectiveness
Implement robust CDD controls, monitor financial-crime risks, and ensure significant or emerging operational risks are escalated appropriately.
- Manage quality assurance and remediation
Oversee CDD quality control, quality assurance, audit, and second-line reviews to ensure identified issues and remediation actions are completed on time.
- Provide governance, reporting, and stakeholder updates
Produce regular and ad-hoc reports, maintain accurate risk metrics, and provide clear updates to senior management, risk committees, and programme stakeholders.
- Ensure regulatory and policy compliance
Confirm that CDD processes comply with Group standards, local regulatory requirements, internal policies, and audit or regulatory recommendations.
- Lead collaboration and continuous improvement
Work with Compliance, Operations, Relationship Managers, Change Delivery, and other business teams to implement best practices, improve processes, and support training and communication activities.
Role Requirements
- Financial-crime and Customer Due Diligence expertise
Strong understanding of financial crime, Customer Due Diligence, AML/KYC activities, sanctions, counter-terrorist financing, and proliferation-financing risks.
- Banking and regulatory knowledge
Knowledge of retail banking and financial services products, along with an understanding of the UAE regulatory environment and applicable Group requirements.
- Leadership and change-management experience
Experience creating or leading teams, managing reorganisations, and implementing change in a financial-services or comparable environment.
- Programme and project-management capability
Proven ability to manage multiple projects, prioritise competing demands, plan effectively, and deliver outcomes to deadlines.
- Strong influencing and communication skills
Ability to communicate and negotiate effectively at all organisational levels, build cross-functional relationships, explain risk-management requirements, and influence stakeholders towards practical solutions.
- 3 year graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
- UAE National with Family Book
You’ll achieve more in this role, contributing to a diverse and inclusive culture where all employees are valued and respected. Opportunities for continuous professional development and flexible working arrangements are prioritized, enabling you to grow within the organization.
Diversity is seen as a strength in fostering innovation, managing risk, and supporting sustainable business growth.
