About the Role
In this position, the Manager – Customer Due Diligence will ensure that requirements are delivered according to agreed priorities and in line with regulatory obligations, the company standards, and internal policies. The role supports decision-making on Customer Due Diligence solutions and escalates issues, risks, and dependencies as required. The Manager leads the implementation, governance, reporting, and continuous improvement of Customer Due Diligence across Wealth and Personal Banking in the United Arab Emirates. The purpose of this role is to ensure that customer risks are properly understood and managed while meeting financial crime, regulatory, and internal control obligations.
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Role Responsibilities
- Oversee the Customer Due Diligence/Customer Tax Reporting programmes: Manage delivery of Customer Due Diligence and Customer Tax Reporting activities across UAE Wealth and Personal Banking, aligned with agreed priorities.
- Drive risk mitigation and control effectiveness: Implement robust CDD controls, monitor financial-crime risks, and ensure significant or emerging operational risks are escalated appropriately.
- Manage quality assurance and remediation: Oversee CDD quality control, quality assurance, audit, and second-line reviews, ensuring identified issues and remediation actions are completed on time.
- Provide governance, reporting, and stakeholder updates: Produce regular and ad-hoc reports, maintain accurate risk metrics, and provide clear updates to senior management, risk committees, and programme stakeholders.
- Ensure regulatory and policy compliance: Confirm that CDD processes comply with company standards, local regulatory requirements, internal policies, and audit or regulatory recommendations.
- Lead collaboration and continuous improvement: Work with Compliance, Operations, Relationship Managers, Change Delivery, and other business teams to implement best practices, improve processes, and support training and communication activities.
Role Requirements
- Financial-crime and Customer Due Diligence expertise: Strong understanding of financial crime, Customer Due Diligence, AML/KYC activities, sanctions, counter-terrorist financing, and proliferation-financing risks.
- Banking and regulatory knowledge: Knowledge of retail banking and financial services products, and an understanding of the UAE regulatory environment and applicable company requirements.
- Leadership and change-management experience: Experience creating or leading teams, managing reorganisations, and implementing change in a financial-services or comparable environment.
- Programme and project-management capability: Proven ability to manage multiple projects, prioritise competing demands, plan effectively, and deliver outcomes to deadlines.
- Strong influencing and communication skills: Ability to communicate and negotiate effectively at all organisational levels, build cross-functional relationships, explain risk-management requirements, and influence stakeholders towards practical solutions.
- Educational requirements: A 3-year graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
- National requirements: UAE National with Family Book.
Benefits
This role provides a culture where all employees are valued, respected, and their opinions count. The organization prides itself on providing a workplace that fosters professional development, flexible working arrangements, and opportunities to grow within an inclusive and diverse environment. The belief in diversity brings benefits for customers, the business, and employees, helping to innovate, manage risk, and grow sustainably.
