The Manager – Customer Insights will play a critical role in leveraging internal and external data to identify trends, monitor performance, and support business decisions. They will manage projects to collect, analyze, and translate customer data into actionable insights to drive business performance and deepen market and customer understanding. They will also run regular and progressive correlation analyses to understand how different trends are impacting specific business elements across markets.
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Responsibilities
- Manage customer understanding projects to address business priorities and needs.
- Monitor performance through retail audits, tracking studies analysis, internal data, and reporting.
- Bridge customer insight with Commercial strategy (e.g., Fresh Food ethnicity-based assortment tailoring, Consumer Electronics, High Value Customer Initiative).
- Align insights and KPIs across Commercial, Marketing, and Customer functions to build unified growth strategies.
- Translate Customer behavior into store, category, and cluster-level actions.
- Identify and share market and retail trends and how they connect to our internal performance to influence business decisions.
Requirements
- Bachelor’s Degree in Business Administration or Marketing.
- MBA is preferred.
- 7+ years in a data-rich, customer-focused business environment.
- 2+ years of experience in retail (preferably).
What We Offer
At the company, we’re on a mission to create great moments, to spread happiness, and to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us in a friendly environment, where everyone shares positive vibes and is excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
