About
The company, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, the company empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning ourselves at the forefront of AI innovation in the Middle East and beyond.
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The Opportunity
We are looking for a proactive and results-driven Customer Success Manager (CSM) to oversee the successful delivery of managed services and product support including Cloud, AI, and GPU as a Service. This role is responsible for ensuring seamless service operations, customer satisfaction, and technology adoption while driving cloud consumption, AI integration, and GPU utilization.
Key Responsibilities
- Oversee end-to-end service delivery for managed services and product support, ensuring operational excellence and adherence to SLAs.
- Drive continuous service improvements, leveraging best practices, automation, and process optimization to enhance efficiency.
- Build strong relationships with key customer stakeholders, acting as a trusted advisor and ensuring alignment with their digital transformation initiatives.
- Manage customer expectations by ensuring service performance meets or exceeds agreed benchmarks, proactively addressing challenges.
- Govern service performance across Cloud, AI, and GPU solutions, ensuring high availability, security, and performance.
- Oversee incident, problem, and change management processes, ensuring smooth operations and minimal disruptions.
- Collaborate with internal teams (Sales, Products, and Operations) to resolve escalations, mitigate risks, optimize service outcomes, and drive business growth.
- Develop and execute customer success plans tailored to customer needs, ensuring that cloud, AI, and GPU solutions align with business goals and IT transformation objectives.
Requirements
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Minimum Qualifications:
- 5+ years of experience in customer success, service delivery, or cloud consulting, with a strong focus on Azure.
- 3+ years managing cloud adoption strategies and driving Azure consumption across enterprise/public sector clients.
- Bachelor’s degree in IT, Computer Science, Business, or related field.
- Professional Certifications: Azure Fundamentals (AZ-900) required; Azure Solutions Architect (AZ-305) or similar preferred.
- Experience working with Microsoft Partner ecosystem or in a cloud consulting/services role is a plus.
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Job-Specific Skills:
- Strong expertise in Microsoft Azure across one or more key solution areas: Azure Infrastructure, Azure Data & AI, Azure Digital & App Innovation, Azure Security, and Modern Work & Collaboration.
- Proven track record of increasing Azure consumption through customer enablement, workload expansion, and migration strategies.
- Strong understanding of cloud economics, cost optimization, and FinOps strategies to help customers manage Azure spend effectively.
What Working at The Company Offers
- Competitive Salary: We offer an attractive salary package based on your skills and experience.
- Yearly Bonus: In recognition of your contributions, you will receive a performance-based annual bonus.
- Exclusive Discount Cards: Access special benefits with Esaad and Fazaa cards, offering discounts across a wide range of services.
- Premium Family Insurance: We provide comprehensive health coverage, including dental, vision, and life insurance, ensuring the well-being of you and your family.
- Learning & Development: We offer access to top-tier learning platforms to help you grow in your career. Learn at your own pace with unlimited access to premium courses.
