About the Role
In this position, you will play a pivotal role in the Logistics Rider vertical by closely collaborating with local Heads of Logistics, Performance Managers, Regional Functional Heads, and Product Owners. You will be responsible for product roadmap planning, new feature development and rollout, as well as addressing bugs and product issues. Your work will ensure the successful delivery of exceptional logistics solutions that align with company objectives.
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Responsibilities
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Product Roadmap Planning:
- Engage with local Heads of Logistics and other stakeholders to gather product requirements.
- Build strong business cases outlining problems and opportunities.
- Lead the prioritisation process every six months, aligning it with logistics OKRs and local/regional team needs.
- Coordinate and communicate the product roadmap across all relevant teams.
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New Feature Development and Rollout:
- Support central product teams through problem discovery, development, testing, and rollout phases.
- Identify and monitor success metrics and set up reporting dashboards.
- Relay new developments to key stakeholders pre-and post-go-live.
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Bugs & Product Issues:
- Assist countries in addressing product and tech-related issues and evaluate their impacts.
- Act as the primary contact during product emergencies.
- Prioritize and escalate critical bugs to product support teams for prompt resolution.
Qualifications
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Educational Background:
- Bachelor’s degree required. Advanced degrees or certifications in data analytics or product management will be a plus.
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Experience:
- 6-7 years of experience preferably in logistics, product management, or related roles.
- Experience in food delivery, e-commerce, or quick commerce sectors will be highly advantageous.
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Technical Skills:
- Ability to interpret and work with complex data sets to derive meaningful insights and actions.
- Strong analytical and data-driven problem-solving skills.
- Ability to diagnose issues and develop effective solutions quickly.
- Good knowledge and experience of SQL, BigQuery, and reporting tools (Google Looker Studio).
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Soft Skills:
- Excellent English communication skills, both written and spoken; Arabic is a plus but not essential.
- Capable of conveying complex ideas clearly to a diverse audience across different markets and teams.
- Proven ability to prioritize, manage, and complete multiple initiatives simultaneously with minimal supervision.
- Experience in managing multiple stakeholders, both internal and external, to ensure smooth product operations.
