About the Role
As a key member of the Logistics Rider vertical, you will engage with a network of local and regional logistics teams, leading the product roadmap planning and supporting new feature development. This role involves collaborating with various stakeholders to ensure the successful rollout of products and the resolution of any related issues. You will be responsible for prioritizing product initiatives and communicating developments effectively to all parties involved.
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Responsibilities
Product Roadmap Planning:
- Engage closely with local Heads of Logistics, Performance Managers, Regional Functional Heads, and Product Owners to gather product requirements.
- Build strong business cases outlining the problem and opportunity size.
- Lead the prioritization process every 6 months, aligning it with logistics OKRs and the needs of local and regional logistics teams.
- Coordinate and communicate the product roadmap across all teams involved.
New Feature Development and Rollout:
- Support central product teams through problem discovery, development, testing, and rollout phases.
- Identify and monitor success metrics, including the setup of reporting dashboards.
- Relay new developments to key stakeholders both pre and post go-live.
Bugs & Product Issues:
- Assist countries in addressing product and tech-related issues while evaluating their impact.
- Act as the primary contact during product emergencies.
- Prioritize and escalate critical bugs to product support teams for prompt resolution.
Qualifications
Educational Background:
- Bachelor’s degree required. Advanced degrees or certifications in data analytics or product management will be a plus.
Experience:
- 6-7 years of experience, preferably in logistics, product management, or related roles.
- Experience in food delivery, e-commerce, or q-commerce sectors will be highly advantageous.
Technical Skills:
- Ability to interpret and work with complex data sets to derive meaningful insights and actions.
- Strong analytical and data-driven problem-solving skills.
- Ability to diagnose issues and come up with effective solutions quickly.
- Good knowledge and experience of SQL and BigQuery, as well as reporting tools like Google Looker Studio.
Soft Skills:
- Excellent English communication skills, both written and spoken; Arabic is a plus but not essential.
- Capable of conveying complex ideas clearly to a diverse audience across different markets and teams.
- Proven ability to prioritize, manage, and complete multiple initiatives simultaneously with minimal supervision.
- Experience in managing multiple stakeholders, both internal and external, to ensure smooth product operations.
