Manager – Demand & Portfolio Management

The Manager Demand & Portfolio Management is accountable for end-to-end demand governance, portfolio prioritization, and capacity alignment across Business and IT. The role ensures that the right initiatives are delivered at the right time, within approved scope, capacity, and budget—maximizing business value while maintaining IT reliability and execution discipline. This position acts as a strategic bridge between Business, Architecture, Delivery, and Finance, enabling predictable delivery, strong scope control, and data-driven investment decisions across both Agile and Waterfall portfolios.

Key Accountabilities

• Own and manage the end-to-end demand lifecycle from intake to closure across BAU, projects, and strategic initiatives.
• Enforce standardized demand artefacts (BRDs, epics, CRs) in collaboration with Product, Architecture, and Delivery teams.
• Maintain a single version of truth for the demand and project portfolio.
• Partner with Capacity & Planning teams to align demand forecasts with available capacity.
• Act as a trusted advisor to senior Business stakeholders on demand feasibility and sequencing.
• Define and track portfolio KPIs (e.g., demand throughput, execution predictability, scope stability, time-to-market).

Qualifications

• Minimum Bachelor in Information Technology/Information Services/Computer Science
• Certifications such as Project Management, Agile Methodologies is a must
• Master’s degree is a plus

Experience

• 10–15 years of experience in IT demand, portfolio, program, or delivery management
• Experience in telecom IT environments (BSS/OSS preferred)

Skills

• Strong portfolio and demand management expertise in large IT environments
• Excellent stakeholder management and executive communication skills
• Ability to make trade-off decisions balancing value, cost, risk, and capacity
• Strong understanding of Agile, SAFe, and Waterfall delivery models
• Proficiency with Jira, Confluence, and portfolio reporting tools

Success Measures

• Improved demand predictability and on-time delivery
• Increased portfolio throughput and business satisfaction

Location
Dubai, United Arab Emirates