About the Role
The Digital Delivery Manager is responsible for leading and managing the end-to-end delivery of digital solutions across the company. This includes ensuring that projects, platforms, and enhancements are executed efficiently, securely, and in alignment with business priorities. The role involves overseeing the planning, build, integration, and rollout of digital products and enterprise systems while coordinating closely with Demand Management, IT Operations, and business units to guarantee timely delivery within scope and quality standards. The manager will drive the company's digital transformation agenda by converting strategic initiatives into live solutions, modernizing legacy processes, enabling automation, and ensuring seamless integration with corporate platforms and operational technology systems.
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Main Tasks and Responsibilities
A. Delivery Planning & Execution
- Lead end-to-end delivery of digital initiatives, platforms, and enhancements across the organization.
- Manage project teams, vendors, solution architects, and functional leads to ensure cohesive delivery.
- Establish clear delivery timelines, milestones, and scope agreements with stakeholders.
- Ensure all deliveries align with IDS strategy, architecture standards, governance frameworks, and cybersecurity requirements.
- Maintain visibility on delivery dependencies, constraints, risk areas, and resource needs.
B. Digital Project & Program Management
- Manage cross-functional delivery programs using Agile, Scrum, and hybrid methodologies.
- Maintain a unified delivery pipeline aligned with the enterprise portfolio.
- Oversee the planning, execution, progress tracking, performance reporting, and proactive escalation of risks and constraints across multiple digital projects.
- Ensure comprehensive documentation, testing, training, and transition-to-operations activities.
C. Technology Integration & Solution Quality
- Oversee integration of digital systems with IT, OT, SAP, cloud, APIs, and data pipelines.
- Ensure adherence to architectural principles, data standards, DevOps practices, and security-by-design.
- Conduct quality assurance across all deliverables, including functional testing, UAT, and post-go-live stabilization.
- Work closely with IT Operations to ensure reliable handover, operational readiness, and performance monitoring.
D. Vendor, Contract & Stakeholder Management
- Manage relationships with implementation partners, SaaS providers, and system integrators.
- Ensure vendor performance meets contractual SLAs, delivery KPIs, and the company's standards.
- Coordinate with Finance & Procurement on scope changes, resource planning, and cost control.
- Engage business owners, SMEs, and leadership to ensure alignment and drive adoption.
E. Continuous Improvement & Digital Maturity
- Identify opportunities to streamline delivery cycles, automate deployment processes, and improve time-to-value.
- Promote Agile and DevOps practices within Digital Solutions and across business teams.
- Drive post-implementation reviews, lessons learned, and delivery optimization.
- Support innovation requests and pilot emerging technologies in collaboration with IDS and business units.
Key Interactions
- Internal: IDS (IT Ops, Demand Management, Architecture, Data), PT&C, HSSE, Corporate Teams, Leadership Teams.
- External: Corporate Services, Solution Implementation Partners, vendors, OEMs, consultants, SaaS providers, system integrators.
Notable Working Conditions
Office environment with extensive computer screen use and sporadic visits to operation sites.
Education Requirements
Bachelor’s degree in Information Security, Computer Science, Information Systems, IT Engineering, or a related field.
Language
Excellent knowledge of written, read, and spoken English (required).
Background and Experience
Competencies and Skills
- Minimum 8+ years in digital project delivery, IT solution implementation, or program management.
- Proven experience delivering enterprise systems, cloud solutions, automation platforms, or digital transformation initiatives.
- Experience working in energy, oil & gas, industrial, or large-scale corporate environments is an advantage.
- Experience collaborating with vendors and cross-functional stakeholders.
Technical Competencies
- Strong understanding of digital platforms, integration, cloud architectures, and enterprise applications.
- Proficiency in Agile/Scrum delivery frameworks.
- Experience with DevOps toolchains, CI/CD pipelines, and release management.
- Solid grasp of code practice principles, data governance, release management, and systems engineering.
Soft Competencies
- Strong stakeholder engagement, communication, and influence skills.
- Ability to manage multiple complex initiatives under time pressure.
- Problem-solving mindset with a focus on delivery discipline and accountability.
- Team leadership and vendor management capability.
- High adaptability and resilience in a fast-paced transformation environment.
