About the role
Provides credit administration and operations support to business segments (Corporate & Institutional, Business Banking, Private Banking, Priority Banking (WM), ENBDS, etc.) by preparing security documents, reviewing, lodging and safe-keeping executed security documents, inputting credit limits in the system, disbursing loans, monitoring recoveries, administration of core systems & furnishing MIS to the respective stakeholders.
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Responsibilities
What You'll Do:
The key role of the job holder is to review executed standard and non-standard credit and/or legal documents, check capacity authority of signatories as per constitutional documents of UAE entities, advise on document deficiencies and associated risks, ensure compliance of conditions precedents (CPs) prior to facility drawdown, preparation and issuance of Facility Record Sheets (FRS), apply Bank’s guidelines in documentation lodgment, to prepare & assist the compilation of MIS respective stakeholders, INA responses and any other projects. To participate in ongoing and new projects assigned by the Senior Manager / HDLT / HCRAD and assist the team to ensure completion as per the agreed timelines.
Operational Processes - Qualitative & Efficient Execution
- Ensure that document lodgement/verification processes are in line with the CRAD Framework & PFDs with 100% accuracy.
- Monitor & follow up on documentation deficiencies with stakeholders.
- Ensure accuracy in all internal and external reporting including Other MISs.
- Due diligence in executing/preparing FRSs/EFRS, with an error rate of less than 1%.
Operational Compliance - Efficient Risk Discipline and Risk Governance
- Ensure all audit issues are addressed in a timely manner.
- Ensure that activities are carried out in line with the ongoing recommendations made by management (Internal Circulars).
- Assist CRAD in achieving satisfactory audit rating.
- Understand and adhere to policy, procedures, and guidelines on an ongoing basis.
- Compliance with Circulars / CRAD framework / PFDs.
- Strive for minimal adverse audit observations.
Customer Service - Facilitating Good Business
- Meet TAT as per agreed SLA with BUs and provide timely problem-solving responses to ensure BU queries/complaints/reports are handled effectively, thereby reducing disruptive transactions.
- Ensure responses to BUs are in line with the queries raised and maintain 100% accuracy.
- Adherence to TATs will be assessed through CSAT scores.
Initiative Projects - Qualitative & Efficient Execution
- Ensure proactive lead and participation in UAT/implementation of all projects assigned.
- Assist and implement CRAD project portfolio & process improvement initiatives.
- Provide at least 2 process-related initiatives that can be implemented to improve the quality and efficiency of the activities carried out by the unit.
- Provide at least 2 control-related initiatives to reduce errors highlighted during current QA/INA.
- Implement automation of reports and tracking mechanism for manual activities at CRAD.
Employee Self - Qualitative & Efficient Execution
- Develop technical & soft skills by attending both internal & external programs assigned by the Senior Manager/DLT/HCRAD.
- Continuously update processes/procedures and assess training needs in line with the Training Schedule in consultation with the supervisor, ensuring completion of all mandatory training within timelines.
- Maintain awareness of procedures and significance of assigned tasks through knowledge of CRAD Framework, PFDs, and operational manuals.
- Develop new skills and techniques to assist in assigned tasks and improve work quality.
- Engage in initiatives to enhance overall SOUWTI score.
Qualifications
What We Are Looking For Educational Background:
- Minimum of Undergraduate level education or above.
Skills / Work Experience
- 10 -15 years in the Banking/Finance industry, preferably in Corporate.
- Local experience of laws governing the Banking Industry.
- Knowledge of corporate products, MIS, computer literacy, and any corporate banking system.
Competency
- Ability to read and comprehend banking terms.
- Team player with a flexible approach.
- Initiatives-oriented thinking for personal development and growth.
What We Offer You
- Competitive salary package.
- Strong emphasis on work-life balance and employee wellbeing.
- Access to world-class Learning & Development platforms for career growth.
- Generous annual leave and comprehensive Private Healthcare coverage.
- Preferential banking facilities for employees.
Why Join Us
We aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to organizational success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of our team.
