Manager-Facilities Management

About the Role
We are seeking a dedicated Manager - Facilities Management to join our Total Facilities Management Team in Dubai. This role supports the Regional Manager and clients in the daily management of facilities operations, ensuring all FM services are delivered effectively while maintaining a safe and operational environment for building users. Responsibilities include overseeing maintenance, cleaning, housekeeping, and other soft services, coordinating with vendors and contractors, ensuring compliance with health, safety, and regulatory requirements, and supporting facility-related projects to achieve operational excellence and client satisfaction.

Responsibilities
Financial

• Assist in preparing a monthly report with operational data to support the financial performance review of the contract.
• Ensure FM services are delivered according to sold solution manpower resources.
• Explore further business opportunities with the client and manage team structure to ensure smooth operations within budget.
• Identify and record continuous improvement initiatives for process or cost improvement.
• Manage project service delivery performance ensuring compliance with SLA/KPIs.
• Add value to the client’s business by presenting initiatives that drive down costs or align with their business goals.
• Deliver FM services per agreed contractual SLA/KPIs to avoid penalties and deductions.

Customer

• Collaborate with the team (Assistant Manager, Engineers, Supervisors, Team Leaders) to devise and conduct induction and ongoing training for new staff, ensuring training packages are prepared prior to onboarding.
• Plan all transport/accommodation requirements in advance of contract start dates in close liaison with related divisions.
• Maintain and monitor all service level agreements within the contract scope, addressing and escalating issues as necessary.
• Procure materials/services/projects in close coordination with the procurement team, following strict policies.
• Manage Specialist Services contractors/vendors within TG scope or as managing agent.
• Report contract staff sickness, absence, and holidays while adhering to company policies.
• Regularly liaise with clients and customers to maintain high service standards and exceed expectations.
• Develop strong working relationships with clients and conduct regular meetings to ensure smooth contract operation.
• Undertake site visits to monitor staff performance and resolve client service quality issues.

Process

• Manage Contract Service Delivery in line with best industry practices, international FM standards, and local statutory guidelines.
• Oversee project planning from mobilization to demobilization stages.
• Order project equipment and machinery as necessary.
• Conduct regular communication meetings with clients.
• Lead contract staff induction and ongoing training consistent with industry standards and established SOPs.
• Arrange and control local order purchases.
• Monitor contract teams at regular intervals for performance checks.
• Conduct monthly account reviews with the Line Manager.
• Ensure optimal resource utilization for service delivery as per contractual agreements.
• Collaborate with other managers and assist Facility/Account Managers in pricing preparation for new client proposals.
• Prepare for monthly staff meetings and maintain daily/weekly briefings with Managers and team Coordinators/Senior Supervisors.
• Conduct monthly site visits and provide necessary feedback to management and supervisors.
• Develop and monitor SLAs, ensuring alignment with service delivery and client expectations.
• Manage maintenance contract execution, review preventive and corrective maintenance programs, and supervise employee implementation based on reports.
• Ensure timely invoice processing in coordination with central Admin and Finance Teams.

Innovation

• Execute energy management projects by identifying opportunities for improvement and seeking guidance from the energy manager.
• Introduce and integrate the latest technologies in line with current market trends and develop business proposals with ROI models.

Selection Criteria

• Bachelor's degree in Engineering/Science (Mechanical, Electrical, Electronics, Mechatronics) or equivalent.
• Technical knowledge of FM standards and processes.
• Preferred certifications: IOSH, NEBOSH, CFM, PMP.
• 6-7 years of management and service delivery experience in structured contracts (with applicable standard SLA/KPIs).
• Knowledge of CAFM systems and the full implementation of modules.
• Mandatory driving license.
• Proficiency in MS Word/Excel/PowerPoint and report writing.
• Experience in handling contracts encompassing both Hard and Soft services.
• Strong communication and interpersonal skills.
• Understanding of housekeeping and cleaning services, including knowledge of basic cleaning machinery, tools, hygiene consumables, cleaning chemicals, BICS processes, etc.