Manager Franchise Technology Services EMEA

About the Role
The Manager of Franchise Technology Services EMEA plays a pivotal role in supporting and maximizing the technological capabilities available to franchisees and owners within the region. This position involves spearheading targeted projects alongside franchisees to enhance technology adoption, offering dedicated support in resolving technology challenges, and maintaining consistent communication with franchisees and their technology teams to comprehend challenges and requirements. Additionally, the Manager collaborates with brand development teams, contributing expertise to promote the company Technology stack to potential owners and franchisees.

Responsibilities
What will I be doing?
This position plays a crucial role in collaborating closely with owners, franchisees, and their technology teams to optimize their utilization of company Technology. Reporting to the Senior Director of Franchise Technology Services EMEA, the role actively contributes to departmental goals and objectives. Additionally, the position offers escalation management for technology support items, facilitating resolutions for complex issues. The Manager will guide owners and franchisees on company’s technology standards and best practices, ensuring seamless integration into their operations. Responsibilities also include maintaining the team's websites and establishing effective communication channels with owners, franchisees, and their technology teams to comprehend day-to-day challenges.

This position will also be responsible for:

• Showcasing company Technology to both current and potential owners
• Measuring franchisees compliance against set brand technology standards
• Running online workshops and clinics for the franchise technology community in the region, educating on available technology and solutions
• Working with all internal company teams to remove obstacles for a franchisee
• Setting up and maintaining the toolset used by the team and ensuring constant evolution of these
• Defining the process and supporting franchisees in the escalation management of technology tickets, using company internal tools to follow through
• Setting up and maintaining the team’s SharePoint site, providing all relevant technology information for franchisees and keeping the site updated
• Creating and keeping updated a contact database of all relevant franchise technology personnel, the technology companies they use, and the installed systems
• Taking on board feedback from franchisees and influencing company Technology landscape proactively
• Preparing and executing regular information events for franchisees in line with the team's agreed objectives
• Providing proposals to franchisees based on the agreed technology service offerings of the team and communicating these to franchisees, following up on proposals sent in order to convert into projects
• Executing special projects based on franchisees' orders, providing written reports and follow up as required
• Managing/leverage relationships with third-party vendors, ensuring quality & cost of service for franchisees
• Working with key regional business partners and franchisees to ensure the overall strategic direction of the teams are consistent with and supported by these areas
• Implementing measurements to ensure effectiveness, usage, and awareness of company technology at franchisees
• Supporting the Culture of Learning initiatives and other organizational training.

Qualifications
Required Qualifications:

• Associate degree / Apprenticeship / College Diploma or equivalent
• Previous professional work experience in Hospitality Technology or related field
• Multilingual (English & Arabic)
• Solid communication and presentation skills
• Structured and self-motivated
• Collaborative and objective in order to effectively solve problems
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
• Ability to travel internationally

Preferred Qualifications:

• Bachelor’s degree (BA) or equivalent experience
• ITIL qualification
• Significant professional work experience in Technology or related field
• Turkish language skills
• Working knowledge of franchise technology setup
• Experience with company Hotel Technology Stack
• Project management capabilities
• SharePoint knowledge

Join an Award-Winning Workplace Culture
At the company, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, the company supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

How We’ll Help You Thrive
At the company, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join the company, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go company travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.