About the Role
Manage the day-to-day operations and logistics of the IFEC department, including media and software updates, headset logistics, IFEC vendor management, and contract administration. This role ensures adherence to best practices and corporate governance while enhancing the guest experience through strategic vendor management and operational cost control.
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Accountabilities
- Create and implement SOPs and manuals for IFEC operations and logistics to ensure adherence to best practices and corporate governance.
- Manage in-flight entertainment and connectivity vendors at an account manager level on a day-to-day basis to ensure compliance with contracted SLAs and take timely action to rectify technical issues.
- Represent the IFEC department in technical and engineering meetings to consult, influence, negotiate, and prioritize guest experience initiatives.
- Manage the IFEC department’s operational costs, ensuring all expenses align with approved budgets. Duties involve verification of invoices from hardware vendors, creation of purchase orders, and goods received notices.
- Oversee IFEC stock, headsets, and print collateral supply chain, including stock levels, reordering, refurbishment, and contract management to ensure adequate items are available for operational needs.
- Generate timely weekly/monthly financial, technical, and stock reports on usage and performance for senior management and ancillary reporting teams, identify trends, and provide immediate corrective action and long-term technical solutions as necessary in consultation with stakeholders.
- Communicate the launch of IFEC programs and initiatives in a timely manner to all internal and external stakeholders affected.
- Assist the line manager in implementing new IFEC product initiatives for current and future fleets, including on-site testing and roll-out; negotiate, adjust, and manage program timelines with vendors to meet deadlines.
- Draft training requirements and documentation in coordination with the Service and Delivery teams, ensuring effective training of cabin crew on various IFEC platforms, products, and services.
- Conduct research, benchmarking, and IFEC product analysis, and help create tender documentation and business cases, which may involve overseas travel and attendance at industry expos and conferences.
Qualifications
- Must have at least five years’ experience in the field of In-flight Entertainment & Connectivity, either with an airline or with an IFE supplier/vendor.
- Experience working in cross-cultural environments is preferred, with media experience considered an advantage.
Additional Information
- Role close date: 10th November 2026
- This position may require overseas travel and attendance at industry expos and conferences.
Beware of fraudulent job offers claiming to represent the organization. Personal information, bank details, or payment requests are never made during the recruitment process. Interviews will conduct face-to-face or via video/telephone before any formal offer.
