About the Job
The company Commercial is established to oversee the strategic management of commercial activities across the group, enabling individual entities to concentrate on their core product portfolios. This centralized approach fosters an environment that is conducive to sustainable business growth. The company Commercial plays a pivotal role in driving business growth through several key functions, including:
- Opportunity and Proposal Management
- Engineering Solutions
- Contracting & Project Procurement
- Contracts Management
- Commercial Planning
- International Contracts
- Strategic Program Management
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Location: United Arab Emirates (On-site)
Work Conditions: Contract
Key Accountabilities:
- Collaborate with the Program Manager to maintain effective communication with the business and customers.
- Ensure the company services team is adequately trained and qualified to deliver service to overseas clients.
- Establish the initial support package for all products, including the calculation, procurement, and delivery of spare parts and training documentation.
- Define support, infrastructure, and test equipment options for the customer.
- Manage the successful setup of onsite capabilities.
- Oversee all in-service incidents, issues, and follow-on actions.
- Handle logistics for UAE factory return repairs or in-country movements.
- Ensure all contractual commitments (KPI, SLA) are met within budget, quality, and timeframe.
- Identify and manage in-service risks, including logistic delays and obsolescence.
- Ensure all services are carried out to meet customer expectations and satisfaction while balancing contractual obligations.
Supporting Accountabilities:
- Work closely with other disciplines to define an effective service strategy.
- Build and maintain relationships with development/manufacturing teams.
- Provide inputs for ILS reviews related to documentation, training, and spares provisioning.
- Offer expert advice for on-site maintenance facilities.
- Encourage continuous improvement in software, hardware, documentation, and procedures.
- Develop in-service offerings and capabilities.
- Oversee the renewal, extension, or expansion of client contracts.
Experience & Education Qualifications:
- Minimum of 10 years as an ILS or Service Delivery manager in the Aerospace or Defense sectors.
- At least 5 years of experience working in the Middle East, Africa, Asia, or remote locations.
- Military technical background preferred.
- Knowledge of the full Engineering life cycle, particularly in Engineering services.
- Proven track record in Project management.
- Bachelor’s degree in Engineering or relevant experience.
Language Requirements: Not specified.
