About the Role
The Manager – Infrastructure is responsible for managing the day-to-day operations, maintenance, and performance of infrastructure, utilities, public-realm, and landscaping assets across assigned communities. This role ensures the delivery of infrastructure services according to approved plans, budgets, and service standards, while adhering to local authority regulations.
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The Manager – Infrastructure oversees service providers, monitors asset condition and operational performance, manages maintenance programmes, and supports infrastructure projects to enhance reliability and maintain a high-quality community environment. Additionally, this position provides technical guidance, manages stakeholder concerns, and leads the assigned team, escalating significant operational risks as necessary.
Key Responsibilities
Infrastructure Operations and Maintenance
- Manage day-to-day infrastructure operations across assigned communities, ensuring compliance with budgets, quality, and service standards.
- Monitor maintenance activities to support asset reliability, safety, and performance.
- Coordinate and monitor infrastructure projects and ensure compliance with the Facilities Management system.
- Prepare scopes of work and technical specifications for infrastructure maintenance contracts.
- Conduct tendering and technical evaluations, ensuring compliance with approved operational and service requirements.
- Ensure established processes and standards are adhered to, recommending updates where necessary.
- Provide operational input to project teams regarding maintenance strategies.
- Prepare regular operational reports covering various performance metrics.
Service Provider and Contract Management
- Manage contractors responsible for infrastructure services, monitoring performance against contractual obligations.
- Conduct performance reviews, addressing non-compliance, and maintaining effective relationships with service providers.
- Verify completed works and service-provider invoices against contractual requirements before certification.
Infrastructure Asset Management
- Maintain accurate asset records for all infrastructure across communities.
- Monitor asset conditions and recurring failures to prioritize maintenance needs.
- Implement and recommend adjustments to operations and maintenance strategies based on asset conditions.
Project Handover and Technical Coordination
- Coordinate operational inspections and document reviews for project handovers.
- Assess operational readiness and maintainability of infrastructure assets.
Stakeholder and Customer Relationship Management
- Respond to customer complaints related to infrastructure and utilities, ensuring service quality compliance.
- Investigate complaints and work closely with community management teams to address resident concerns.
Budgeting and Cost Control
- Provide cost inputs for service charge budgets and support annual budget preparation.
- Monitor expenditures, prepare forecasts, and recommend corrective measures as needed.
Compliance, Safety, and Risk Management
- Ensure compliance with local laws and safety standards within infrastructure operations.
- Track incidents and provide support during internal and external audits.
Continuous Improvement
- Stay updated on infrastructure maintenance practices and recommend improvements to enhance operational efficiency and customer satisfaction.
Team Leadership and Development
- Manage the assigned team's activities, providing technical guidance and performance feedback.
- Support employee engagement and development initiatives.
What We Are Looking For
Qualifications and Experience
- Bachelor’s degree in Civil, Mechanical, or Electrical Engineering.
- Minimum of eight years in infrastructure construction and four years in infrastructure maintenance management.
- Experience in contractor management and preparation of maintenance plans and budgets.
Technical Competencies
- Strong knowledge of infrastructure operations, contract administration, and maintenance practices.
- Familiarity with regional regulations and technical standards.
- Proficiency in Microsoft Office applications and CRM systems.
Behavioural Competencies
- Effective team management and communication skills.
- Strong customer-centric approach and problem-solving capabilities.
About Benefits
We offer a comprehensive benefits package that includes competitive compensation, career-development opportunities, and a collaborative work environment. We strive to build a sustainable city and attract the brightest minds to contribute to our vision.
General Information
- Location: United Arab Emirates
- Business Unit: Community Management
- Department: Operations & Administration
- Experience Level: Senior Professional
- Date: Monday, November 9, 2026
