Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly. Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests. Engage with clients to gather feedback, address basic concerns, and coordinate support. Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery. Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution. Maintain comprehensive service documentation, ensuring that all processes are well-documented and up to date. Generate reports on service performance and client feedback for review and action. Coordinate resources and schedules to ensure optimal service coverage.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 7+ years of relevant work experience in the industry, with a minimum of 3 years in a similar role
- Proven experience in Service and Program Management
- Proficiencies in strategic planning, team leadership, and performance management
- Continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
- Advanced degree in a relevant field is a plus
- Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), are a plus
Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time
At the company, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
