As a Manager Infrastructure Services, you will be responsible for ensuring that services consistently meet established SLAs and KPIs, addressing any deviations promptly. You will supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests. Engagement with clients to gather feedback, address basic concerns, and coordinate support is a key part of the role.
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You will collaborate with senior management to assist in the implementation of process improvements to enhance service delivery and supervise the handling of service incidents, requests, and escalations, ensuring timely resolution. Additionally, maintaining comprehensive service documentation and generating reports on service performance and client feedback for review and action will be part of your responsibilities. You will coordinate resources and schedules to ensure optimal service coverage.
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 7+ years of relevant work experience in the industry, with a minimum of 3 years in a similar role
- Proven experience in Service and Program Management
- Proficiencies in strategic planning, team leadership, and performance management
- Continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
- Advanced degree in a relevant field is a plus
- Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), are a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: Full-time
Language Requirements: Not specified.
