As the Manager of Infrastructure Services at DXC Technology, you will be responsible for ensuring that services consistently meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), promptly addressing any deviations. Your role will involve supervising a team of service management professionals, ensuring their productivity and efficiency in handling client requests. You will engage with clients to gather feedback, address concerns, and coordinate support while collaborating with senior management to implement process improvements that enhance service delivery.
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Your responsibilities will include supervising the handling of service incidents, requests, and escalations to ensure timely resolutions. Additionally, you will maintain comprehensive service documentation, generate reports on service performance and client feedback, and coordinate resources and schedules for optimal service coverage.
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 7+ years of relevant work experience in the industry, with a minimum of 3 years in a similar role.
- Proven experience in Service and Program Management.
- Proficiencies in strategic planning, team leadership, and performance management.
- Continuous learner who stays informed with industry knowledge and technology.
Other Qualifications:
- An advanced degree in a relevant field is a plus.
- Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), are a plus.
Work Conditions:
At DXC Technology, we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.
Language Requirements:
(No specific language requirements were mentioned in the posting.)
