About the Role
What if your ideas could shape the future of travel?
You'll lead the company's Future Experience Design agenda, exploring how technology, culture, guest behaviours, and industry shifts will influence travel in the years ahead.
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Working closely with teams across the business, you'll transform research, trends, customer insights, and innovation opportunities into compelling concepts, future experience visions, and strategic recommendations that shape our long-term roadmap.
Importantly, you will work on concepts, scenarios, and innovation strategies by leading creative workshops, ideation sessions, and co-creation sprints with stakeholders across the organization.
Central to the success of this role, you'll build compelling stories, visual concepts, prototypes, journey maps, simulations, and concept films that bring future ideas to life. Additionally, you will test and refine concepts with guests, stakeholders, startups, research partners, and technology providers.
Working closely with stakeholders, you will present ideas and future scenarios to senior leaders, helping guide strategic investment decisions. You will build strong partnerships across the innovation ecosystem and stay connected to emerging technologies and research.
Most importantly, you'll have the freedom to think bigger, push boundaries, and help define what the future of travel looks like for millions of guests around the world.
About You
Degree qualified, you will demonstrate a minimum of 7 years in innovation design, service design, product design, UX/UI, design strategy, or a similar field.
You will be expected to have expertise in areas such as design thinking, service design, ethnographic research, horizon scanning, trend analysis, systems thinking, or strategic foresight.
We'd love to hear from you even more if you have a portfolio that demonstrates how you've solved complex challenges, developed future-focused concepts, and influenced business strategy or product direction.
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position.
