About the Role
As a Manager – Inside Sales, you will be responsible for training, mentoring, and leading a team of Sales Account Managers, telesales executives, and Coordinators engaged in selling products over the call along with monthly client visits.
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Responsibilities
In this role, you will:
- Train, mentor, and lead the sales team.
- Meet or exceed the team’s productivity with 100% accuracy.
- Meet SLA of the volumes, customer service, and number of clients converted.
- Develop talent within the team by providing guidance, ongoing feedback, coaching, and development opportunities, enabling team members to achieve set targets.
- Provide encouragement to team members, identifying areas for new training or skill checks.
- Assist management with the hiring process and training of new team members.
- Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance.
- Set and track sales targets for your team.
- Develop strategies to promote team member adherence to company regulations and performance goals.
- Conduct team meetings to update members on best practices and continuing expectations.
- Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
- Prepare monthly, quarterly, and annual sales forecasts.
- Provide quality customer service, including interacting with customers, answering customer inquiries, effectively handling customer complaints, and occasionally visiting customers.
Requirements
- Bachelor’s degree preferred.
- 2+ years of experience with telesales.
- 4+ years managing teams of telesales/sales executives.
- Hands-on experience with Zendesk, CRMs (Salesforce a plus) & MS Excel.
- Analytical mind.
- Strong organizational skills.
- Leadership skills.
- Excellent interpersonal and team management skills.
- Result-oriented with problem-solving skills to resolve challenges through creative and flexible options that are in line with the company’s overall targets.
- Ability to listen and communicate well with the team while providing open and honest feedback.
Benefits
- A fast-paced, high-performing team.
- Multicultural environment with over 60 different nationalities.
- Competitive tax-free salary.
- Comprehensive health insurance.
- Annual air ticket allowance.
- Employee discounts at multiple vendors across the Emirates.
- Rewards & recognitions.
- Learning & development opportunities.
The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
