About the Role
As a Manager – Inside Sales, you will be responsible for training, mentoring, and leading a team of Sales Account Managers, telesales executives, and Coordinators engaged in selling the product over the call along with monthly client visits. This role is vital in ensuring that the team meets their productivity goals, maintains high standards of customer service, and develops their capabilities.
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Responsibilities
- Train, mentor, and lead the sales team.
- Meet or exceed the team’s productivity with 100% accuracy.
- Meet SLA of the volumes, customer service, and number of clients converted.
- Develop talent within the team by providing guidance, ongoing feedback, coaching, and development opportunities, enabling team members to achieve set targets.
- Provide encouragement to team members, identifying areas for new training or skill checks.
- Assist management with the hiring process and training of new team members.
- Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance.
- Set and track sales targets for your team.
- Develop strategies to promote team member adherence to company regulations and performance goals.
- Conduct team meetings to update members on best practices and continuing expectations.
- Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
- Prepare monthly, quarterly, and annual sales forecasts.
- Provide quality customer service, including interacting with customers, answering customer inquiries, effectively handling customer complaints, and occasionally visiting customers.
Requirements
- Bachelor’s degree preferred.
- 2+ years of experience with Telesales.
- 4+ years managing teams of telesales/sales executives.
- Hands-on experience with Zendesk, CRMs (Salesforce a plus), and MS Excel.
- Analytical mind.
- Strong organizational skills.
- Leadership skills.
- Excellent interpersonal and team management skills.
- Result-oriented with problem-solving skills to resolve challenges through creative and flexible options that are in line with the company’s overall targets.
- Ability to listen and communicate well with the team while providing open and honest feedback.
Benefits
- A fast-paced, high-performing team.
- Multicultural environment with over 60 different nationalities.
- Competitive tax-free salary.
- Comprehensive health insurance.
- Annual air ticket allowance.
- Employee discounts at multiple vendors across the Emirates.
- Rewards & recognitions.
- Learning & development opportunities.
The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
