About the Role
The Integration Manager is responsible for leading the end-to-end management of integration workstreams arising from the merger of RBL into the company. This role ensures effective governance, stakeholder alignment, operating model transition, and delivery of integration milestones. The Integration Manager coordinates cross-functional teams, manages risks and dependencies, drives execution of transformation initiatives, and supports synergy realization to achieve strategic integration objectives while maintaining business continuity and operational stability.
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This unit is established to lead, govern, and execute the successful integration of RBL into the company's Retail Banking and Wealth Management (RBWM) business following the strategic merger and acquisition. The unit defines and delivers the Target Operating Model (TOM), consolidating business operations, centralizing support functions, and harmonizing products, policies, processes, technology platforms, and governance frameworks to create a unified and scalable banking organization.
Key Responsibilities:
- Develop and maintain integration roadmap and execution framework
- Conduct current-state and target-state assessments across business and support functions
- Define Target Operating Model and transition plans
- Identify integration opportunities, dependencies, and transformation priorities
- Support executive decision-making with business recommendations
- Map the current product approval processes in RBL and analyze product backlog and enhancement items
- Conduct pricing reviews and competition benchmarking
- Manage existing regulatory requirements currently in progress
- Analyze retail products, identify overlaps, and recommend rationalization opportunities
- Execute strategy campaigns and business cases focusing on revenue, cost, and operational synergy opportunities
- Gather inputs on systems and platforms used by RBL to eliminate duplication and conflict of interest
- Assess business operations and support functions to identify centralization opportunities
- Drive consolidation of Operations, Customer Service, Contact Centre, Finance, HR, Procurement, Compliance, and other support functions
- Standardize processes, policies, controls, and service delivery models across the merged entity
- Conduct gap analysis and define target-state operating models to support integration objectives
- Identify opportunities for process optimization, automation, cost reduction, and operational efficiency improvements
- Support organizational restructuring, workforce alignment, and transition planning
- Drive migration of activities to centralized platforms and shared service models
- Track and realize operational, cost, and resource synergies from the merger
- Coordinate cross-functional stakeholders to manage integration dependencies and ensure seamless execution
- Monitor business continuity, operational readiness, and service stability throughout the integration lifecycle
- Establish and maintain governance structures, Steering Committees, and reporting forums to support integration decision-making and program oversight
- Manage relationships and alignment across Business, Operations, Technology, Risk, Compliance, Finance, HR, and external stakeholders
- Consolidate business requirements, integration dependencies, risks, and key decisions across workstreams
- Prepare executive dashboards, RAID logs, status reports, decision papers, governance packs, and portfolio MIS for leadership review
- Track integration milestones, synergies, dependencies, and benefits realization against approved business cases
- Facilitate governance reviews and executive forums to resolve cross-functional issues, conflicts, and delivery blockers
- Ensure timely escalation and resolution of strategic, operational, regulatory, and technology risks affecting integration delivery
- Monitor adherence to integration governance standards, reporting requirements, and program controls to ensure successful execution
Key Qualifications:
- 8+ years of experience with 3+ years in Banking or Financial Services and 1+ years in leading large transformation or integration programs
- Bachelor’s degree in engineering, Computer Science, Information Systems, or related discipline
- Proficient in Retail & Corporate Banking products, Business Transformation, Digital Banking, RAID Management, Data Analysis, Power BI, Excel, Jira, MS Office
- Experience in merger and acquisition integration (Preferred)
- Consultancy background (Preferred)
- PMP / PRINCE2 certification
- Agile certification (CSM / SAFe)
- Lean Six Sigma certification
- Strong analytical and numerical skills, with expertise in Program Management, Executive Reporting, and Stakeholder Management
