Manager, Issuer Sales Specialist Ethoca

About the Role
Ethoca, a company, is transforming the payments landscape by redefining how global merchants and issuers collaborate to combat fraud and disputes while enhancing the consumer experience. Our relentless focus on the customer has made us a multi-award-winning leader in the industry. We are seeking an exceptional and experienced Issuer Sales Manager to join our high-performing team. This individual will be a key contributor in driving revenue growth within Ethoca’s regional Issuer division. Reporting directly to the Vice President of Sales, this individual will play a critical role in managing and executing the issuer growth strategy.

Role Responsibilities
In this client-facing commercial position, you will be responsible for:

• Driving issuer revenue growth by managing the sales process and securing new opportunities while cross-selling Ethoca product solutions for new and existing issuer accounts.
• Enhancing profitability and owning the client sales contractual and negotiations process through to close, driving long-term scalable growth with existing accounts.
• Growing, expanding, and identifying new relationships across key client stakeholders, while deepening and strengthening customer relationships and driving overall account stickiness.
• Leading commercial efforts to drive platform adoption and optimization of Ethoca solutions.
• Owning and managing the internal sales approval process with Sales leadership, Product, Sales Excellence, Client Services, Legal, and Finance.
• Collaborating across company business lines to identify new opportunities that align with client priorities.
• Supporting and managing commercial escalations with clients to provide quicker turnaround times and support in resolution.
• Running quarterly business reviews and account planning, driving senior level involvement to deliver on shared business goals.

Role Requirements

• Experience selling and upselling to enterprise senior client-level stakeholders in medium or long-term sales cycles. Relevant experience in SAAS, client-side, or issuer sales is a plus.
• Track record of pipeline generation, hitting sales targets, and driving in-year revenues, with proficiency in using CRM tools to manage sales cycles.
• Possess a strong commercial mindset focused on growing, optimizing, and expanding the existing accounts portfolio.
• Proficiency within Fraud, Chargebacks, Dispute Resolution, and/or Consumer Experience, as well as a strong understanding of the issuer/merchant payments landscape. Ability to quickly learn, understand, and adapt to various adjacent technologies, ecosystems, and trends.
• Ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines.
• Must be confident and possess strong written communication, listening, and interpersonal skills, with the ability to manage senior client relationships and complex negotiations.
• Strong oral presentation skills and ability to lead/manage the presentation development process.
• Comfortable working with data and providing actionable insights and recommendations.
• A strong self-starter, proactive, with the ability to problem-solve and deliver solutions to management and issuer clients.
• (International) travel is required for this role.

Corporate Security Responsibility
All activities involving access to company assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, the company is responsible for information security and must:

• Abide by company’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security trainings in accordance with company’s guidelines.