The Demand Planning & Capacity Management Manager is accountable for end-to-end demand forecasting, capacity planning, and utilization optimization across strategic delivery partners (ADM1 and ADM2). The role ensures that approved IT demand is realistically planned, financially governed, and optimally executed within contracted vendor capacity, while minimizing underutilization, over-commitment, and unplanned spend.
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Key Accountabilities:
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Demand Forecasting & Planning
- Consolidate approved and pipeline demand into short-, medium-, and long-term demand forecasts.
- Translate portfolio priorities into capacity-feasible delivery plans across ADM1, ADM2 and other delivery partners.
- Ensure alignment between business roadmap, approved funding, and available vendor capacity.
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Vendor Capacity Management
- Own capacity planning and utilization tracking for ADM1, ADM2 and other partners across all delivery streams.
- Maintain a single version of truth for vendor capacity (MDs, skill mix, allocations, and burn rates).
- Optimize utilization by proactively balancing demand across vendors and delivery models.
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Capacity Utilization Management
- Monitor and analyze planned vs actual utilization at vendor, program, and portfolio level.
- Identify risks of underutilization, over-utilization, or skill mismatch, and recommend corrective actions.
- Support cost optimization by reducing idle capacity, unplanned ramp-ups, and reactive sourcing.
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Portfolio & Delivery Alignment
- Partner with Demand Managers and Delivery teams to ensure realistic commitments based on capacity constraints.
- Support PI, quarterly, and release planning with capacity-backed inputs.
- Ensure waterfall and agile demands are planned cohesively within vendor capacity limits.
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Vendor Performance & Governance
- Act as the IT owner for capacity governance with ADM1 and ADM2 partners.
- Lead regular capacity and utilization reviews with vendors.
- Highlight delivery risks, dependency bottlenecks, and capacity gaps to IT leadership.
- Support financial planning and forecasting for vendor spend and capacity-based contracts.
- Track utilization against contracted MDs, rate cards, and commercials.
- Provide inputs to renewals, renegotiations, ramp-up/down decisions, and sourcing strategies.
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Reporting, Insights & Continuous Improvement
- Define and track key capacity KPIs (utilization %, forecast accuracy, idle capacity, demand coverage).
- Provide executive-level dashboards and insights for CIO, Finance, and Portfolio forums.
- Continuously improve demand planning and capacity management processes and tools.
Qualifications
- Bachelor’s degree in Data Analytics, IT or Business Management
Experience
- 10–15 years of experience in demand planning, capacity management, or portfolio roles
- Proven experience managing capacity and planning in ADM vendor landscapes
- Experience in telecom or large enterprise IT environments
- Proven experience in Data Analytics, Eazy BI, Jira Dashboards
Skills
- Strong analytical and planning skills with a financial mindset
- Ability to balance demand ambition with capacity and cost realities
- Confident stakeholder and vendor management capability
- Data-driven decision making and scenario planning
- Experience managing capacity-based delivery models (MD-based)
- Strong understanding of Agile and Waterfall capacity planning
- Experience working with ADM vendors and SI models
- Proficiency in Jira, Confluence, Excel, and portfolio / capacity reporting tools
Success Measures
- Improved utilization of ADM1 and ADM2 capacity
- Reduced idle capacity and unplanned vendor spend
- Higher forecast accuracy and delivery predictability
- Strong alignment between portfolio priorities, funding, and vendor capacity
Location
United Arab Emirates
