Manager IT Product Delivery - Customer

About the Job
At Emirates, we believe in connecting the world to and through our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. We are pioneers in aviation innovation, always at the forefront, pushing boundaries. We are looking for exceptional IT professionals to join our cutting-edge information and technology team as a Manager IT Product Delivery - Customer.

Join our Technical Product Management team, where we build effective technology products and services that our customers love. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and contribute to the innovation and excellence at Emirates Group.

Responsibilities

• Manage the product and delivery teams to define, deliver, and operate high-quality products and solutions that meet customer needs and expectations.
• Oversee the product portfolio lifecycle from concept to ongoing service management.
• Develop and maintain product roadmaps aligned with business goals and customer requirements.
• Collaborate with cross-functional teams for successful project delivery, product launches, and improvements.
• Oversee the lifecycle of all products in the portfolio from concept to launch and beyond.
• Lead technical product, delivery, and solution architecture resources to effectively define features, design solutions, and implement them on time and within budget.
• Accountability for the end-to-end product and solution delivery to the business, ensuring timely project delivery based on agreed scope, schedule, and budget commitments.
• Manage the product portfolio using financial, delivery, quality, and service metrics to monitor performance and inform roadmaps.
• Support the long-term investment strategy for the portfolio and act as a business partner to manage relationships with relevant business units.
• Develop, plan, and manage the IT budget, allocating resources efficiently while adjusting allocations according to project demands.
• Coach and develop cross-functional teams to ensure the delivery of high-quality IT products and solutions on time and within budget.
• Build relationships with strategic IT external partners and subcontractors, ensuring they meet their commercial obligations.
• Stay abreast of the latest trends in technology, software development practices, and industry standards relevant to the IT products supported for business customers.

Qualifications & Experience

• Qualifications: Degree or Honours (12+3 or equivalent) in an IT-related discipline.
• Experience: 10+ years of experience in Information Technology.
• Knowledge/Skills:
  • Extensive knowledge of Product Management and/or Project and Programme Management practices, ideally holding a certification from a recognised professional body (such as SAFe, Project Management Institute).
  • Proven experience of technology product delivery at scale across multiple businesses.
  • Evidence of leadership roles managing large-scale projects or an IT delivery function with people management.
  • Expertise in stakeholder management and collaborative problem solving.

Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. This role also includes a generous travel benefits package, including discounted flights and hotel stays around the world, excellent leave, healthcare package, transport benefits, and life insurance.

Apply now to become a part of our team and enjoy a competitive remuneration package and discounts on flights and hotel stays!