About the Role
As the Manager of Learning and Development at the company, you will shape how our people learn, grow, and experience the brand from the inside. Your role involves working closely with People & Culture and hotel leaders to create learning that feels relevant, engaging, and connected to our way of working—from onboarding and brand immersion to leadership development, service culture, and career growth. This hands-on role is ideal for someone who understands that exceptional hospitality starts with exceptional people, and believes that development should feel inspiring, practical, and tailored to individual needs.
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What You’ll Do
Bring Learning to Life
- Own the hotel’s learning and development plan, aligning people priorities with business needs.
- Create and facilitate engaging learning experiences across service, behavioral, and leadership development.
- Collaborate with leaders to identify development needs and create practical, relevant solutions.
- Ensure mandatory training and development activities are on schedule and well-documented.
Grow Our People
- Partner with leaders to identify talent and create meaningful development opportunities for growth within the organization.
- Support leadership development, coaching, performance management, and succession planning.
- Assist managers in becoming effective people leaders who provide constructive feedback, encourage team development, and recognize potential.
Stay Close to the Operation
- Be present in the hotel to understand our teams, guests, and how development can impact their experiences positively.
- Collaborate with operational teams to enhance service skills and the overall guest experience.
How Success Looks
- Onboarding: New joiners experience a consistent, engaging onboarding and brand immersion journey within their first weeks.
- Learning Delivery: The annual learning calendar is executed according to plan, with high participation and completion rates from colleagues.
- Compliance: Mandatory learning is monitored and kept on track, with completion rates addressed promptly if gaps are identified.
- Leadership Development: Managers and rising leaders actively engage in development programs, coaching, and targeted learning initiatives.
- Internal Growth: Talent and succession plans are actively maintained, facilitating internal mobility and career advancement.
- Departmental Capability: Department trainers are equipped and active in delivering consistent learning within their teams.
- Learning Impact: Training effectiveness is assessed through feedback, operational observations, and relevant indicators of people and guest experiences.
- Business Partnership: Learning priorities are aligned with real operational needs, establishing clear actions agreed upon with department leaders.
Qualifications
What You Bring
- Experience in Learning and Development, ideally within luxury or lifestyle hospitality.
- A confident and engaging facilitation style, capable of connecting with people at every level.
- Proven experience in creating and delivering onboarding and learning and development programs.
- Good understanding of hotel operations in a fast-paced hospitality environment.
- Creative thinking, curiosity, and the confidence to explore new approaches.
- Strong organizational skills and the ability to translate ideas into actionable plans.
- A collaborative, people-first mindset with a genuine passion for helping others grow.
- Most importantly, the ability to make learning feel human, relevant, and worthwhile.
Contract and Benefits
- Job Category: Talent & Culture
- Job Type: Permanent
- Job Schedule: Full-Time
- Competitive Salary
- Duty Meals provided (breakfast, lunch, dinner, midnight meal) plus coffee breaks
- Vacation tickets and benefits provided by the hotel
- Medical Insurance Provided
