Manager, Network Operations

The Manager, Network Operations is responsible for effectively managing the performance of the Etihad network and Abu Dhabi Hub by supervising the activities of operational stakeholders present in the Network Operations Centre and throughout the business. This role acts as the activation point for the Airline’s Disruption Recovery and Emergency Response Programs, ensuring a safety and security-focused culture in all activities via the company’s Safety Management System.

Key Responsibilities:

• Efficiently manage the daily activities within the Network Operations Centre, overseeing key decisions and formulating solutions to complex issues.
• Support the Network Control Duty Manager with activities within the Abu Dhabi Hub, including Ground/Catering/Cargo, ADA, ATC, and ADNOC.
• Address and respond to all safety and security risks in line with the company Emergency Response Plan and the defined Safety Management System.
• Supervise various teams within the Network Operations Centre to fully understand the operational status of Etihad from critical perspectives.
• Ensure adherence to policies and procedures as outlined in the company Operations Manuals and GCAA regulations.
• Act as the key escalation point for all stakeholders in the Network Operations Centre.
• Manage operational events with a focus on safety, guest welfare, and cost-effective solutions.

Education & Experience:

• Educated to degree level.
• 8 years of airline operations experience, with 5 years in a supervisory capacity in a similar-sized, hub-based airline.
• Experience with contingency planning, emergency response, and dealing with Senior Stakeholders.
• Skills in conflict resolution, people management, and coaching are essential.

Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates Work Conditions: On-site, Full-time