Manager, Network Operations

The Manager, Network Operations is responsible for leading network planning, expansion, and operational excellence for the company’s retail network across the Middle East. The role ensures optimal market coverage through data-driven network planning, supports scalable and timely network expansion, and enforces compliance with the company’s dealer standards, brand guidelines, and operating models. Working closely with internal stakeholders and external partners, the role delivers high-performing, compliant, and customer-centric sales and service operations across the region.

Location
Riyadh, Saudi Arabia

Key Responsibilities

• Lead planning and execution of the company’s Middle East network strategy across both Direct-to-Consumer (D2C) and Partner-led (Importer) models, ensuring all markets meet coverage, capacity, and launch-readiness milestones.
• Conduct regional network studies, market demand analysis, and capacity planning to define optimal retail and service footprints, phasing, and scalability by market and business model.
• Oversee partner selection process and network setup activities, including due diligence, financial and operational capability assessment, and contractual compliance for importer-led markets.
• Ensure governance are in place for all new retail and service sites to meet regulatory, brand, and operational requirements prior to activation, including certification and go-live approvals.
• Establish and lead governance frameworks for network rollout, market activation, and ongoing operations across D2C and importer markets, including structured progress tracking and milestone reporting.
• Own the definition, implementation, and ongoing oversight of the company’s standards, ensuring consistent compliance with brand, commercial, and customer experience expectations.
• Define, monitor, and review key operational KPIs across sales, aftersales and customer experience, driving corrective actions where required.
• Coordinate with cross-functional teams to ensure commercial programmes are fully deployed, adopted, and optimized across the network.
• Act as the primary regional point of coordination between HQ, regional teams, and external partners on network expansion, commercialization, and operational initiatives across D2C and importer models.
• Lead go-to-market (GTM) planning and execution for new markets and network expansions, ensuring end-to-end launch readiness.

Skills

• Deep understanding of dealer operations, aftersales, throughput, and customer experience standards within a premium automotive environment.
• Demonstrated experience managing multi-market network rollouts, GTM launches, and cross-functional initiatives with tight timelines.
• Ability to influence and align internal stakeholders and external partners, including importer organizations and dealer groups.
• Excellent communication skills with the ability to act as a central coordination point across HQ, regional teams, and partners.
• Structured, solution-oriented mindset with the ability to manage escalations and drive operational stability during market launches.

Minimum Qualifications

• Bachelor’s degree in business administration, Economics, or a related field.
• 5+ years of experience in automotive network development, network operations, retail operations, or related fields and/or proven experience working with or within automotive dealership groups, distributors, or importer-led markets is strongly preferred.
• Experience managing or supporting multi-market network expansion and go-to-market activities, ideally across both direct and partner-led business models.
• Solid understanding of automotive retail and aftersales operations, including customer journey, service capacity, and performance metrics.
• Demonstrated experience working in a cross-functional, international environment, preferably within the Middle East or similar growth markets.

Work Conditions
The company offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in the company’s equity program and/or a discretionary annual cash incentive program.