About the Role
We are looking for a candidate to lead the Solution Center for one of our key customers. This role is accountable for the overall success of the Solution Center, ensuring projects within the roadmap are delivered on schedule, within scope, budget, and quality expectations, while contributing to revenue generation.
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The role includes both strategic planning and day-to-day management of the Solution Center, as well as oversight of deliverables execution. The Solution Center Manager will build and further develop customer relationships and support business growth opportunities, including up-selling services. This position also requires well-developed influencing skills to align and mobilize cross-functional teams to deliver on commitments. It is designed for individuals looking to grow into broader leadership responsibilities within the organization.
Key Accountabilities
Solution Center Delivery & Governance
- Ensure delivery of roadmap projects within agreed scope, schedule, quality, and budget, while supporting revenue objectives
- Manage the overall Solution Center budget
- Collaborate with the business controlling team on financial planning and reporting
- Oversee invoicing activities with relevant support
- Set and maintain governance with customer and internal teams
- Escalate unresolved issues when needed
- Facilitate internal and external Steering Committees
- Identify resource needs and align with line organizations on resource allocation
- Assess commercial and financial risks and define mitigation actions
- Monitor issues and risks and provide regular status updates
Collaboration with R&D
- Work closely with R&D teams to manage Solution Center activities and processes
- Define and maintain the Solution Center roadmap and master plan aligned with customer commitments
Commercial Contribution & Growth
- Partner with commercial teams to support business development opportunities
- Build and further develop customer relationships to enable service growth
Customer & Stakeholder Management
- Understand and manage customer expectations through effective governance
- Develop relationships with both business and technical stakeholders at different levels
Communication Management
- Ensure timely and appropriate communication across stakeholders
- Maintain proper documentation and information flow
About the Ideal Candidate
- Degree in business, marketing, computer science, or a related field, or equivalent experience
- Extensive experience managing complex IT programs in an international environment
- Knowledge of the company's products and solutions is an advantage
- Experience in solution delivery or program/project management within airline, travel, or e-commerce environments is beneficial
- Leadership and stakeholder management skills
- Ability to work across teams and diverse environments
- Proficiency in English; additional languages such as Arabic or French are an asset
What Can We Offer You?
🎯 A critical mission and purpose - You'll power the future of travel with a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways, from on-the-job training to formal activities and daily interactions.
🤗 A caring environment – We foster a caring environment that supports both professional growth and personal well-being.
💰 A complete rewards offer - We provide attractive compensation packages, including salary, bonus, caregiving and health benefits.
🌟 A flexible working model - Embrace a flexible working model, enabling you to excel wherever and however you work best.
🌈 A diverse and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
