About the Role
An experienced Manager - Operational Readiness is sought to ensure successful operational launches within the entertainment and leisure sector. This role is crucial for coordinating cross-functional readiness activities, assessing operational capabilities, and driving process improvements to guarantee seamless project openings and optimal guest experiences.
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Key Responsibilities
- Lead the development and execution of operational readiness plans, ensuring alignment with organizational goals and project timelines.
- Collaborate with multidisciplinary teams to identify operational requirements and address gaps before project launch.
- Conduct readiness assessments, risk analysis, and mitigation planning to ensure preparedness of all operational units.
- Design and implement training programs to prepare staff for operational roles and service excellence.
- Establish and monitor key performance indicators (KPIs) related to operational readiness and post-launch performance.
- Drive continuous improvement by analyzing operational processes and recommending enhancements.
- Champion guest-centric operational strategies to enhance visitor satisfaction.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, Hospitality, or related field.
- Minimum 5 years of experience in operational readiness, operations management, or related roles, preferably in entertainment or hospitality sectors.
- Strong project and stakeholder management skills with the ability to lead cross-functional teams.
- Proven experience in risk identification and mitigation within operational contexts.
- Excellent communication, analytical, and problem-solving skills.
- Experience designing and delivering staff training programs.
- Ability to work in a fast-paced environment managing multiple priorities.
- Familiarity with the Saudi Arabian business environment and culture is preferred.
Benefits
- Comprehensive benefits package.
