Manager - Operational Readiness

About the Role
An experienced Manager - Operational Readiness is sought to ensure successful operational launches within the entertainment and leisure sector. This role is crucial for coordinating cross-functional readiness activities, assessing operational capabilities, and driving process improvements to guarantee seamless project openings and optimal guest experiences.

Key Responsibilities

• Lead the development and execution of operational readiness plans, ensuring alignment with organizational goals and project timelines.
• Collaborate with multidisciplinary teams to identify operational requirements and address gaps before project launch.
• Conduct readiness assessments, risk analysis, and mitigation planning to ensure preparedness of all operational units.
• Design and implement training programs to prepare staff for operational roles and service excellence.
• Establish and monitor key performance indicators (KPIs) related to operational readiness and post-launch performance.
• Drive continuous improvement by analyzing operational processes and recommending enhancements.
• Champion guest-centric operational strategies to enhance visitor satisfaction.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, or related field.
• Minimum 5 years of experience in operational readiness, operations management, or related roles, preferably in entertainment or hospitality sectors.
• Strong project and stakeholder management skills with the ability to lead cross-functional teams.
• Proven experience in risk identification and mitigation within operational contexts.
• Excellent communication, analytical, and problem-solving skills.
• Experience designing and delivering staff training programs.
• Ability to work in a fast-paced environment managing multiple priorities.
• Familiarity with the Saudi Arabian business environment and culture is preferred.

Benefits

• Comprehensive benefits package.