The Operations Manager is responsible for managing the day-to-day execution of the company’s E-Commerce Operations, which includes operation management, monitoring picking rates, marshalling, and dispatch. He/She should keep the team motivated and drive them to increase efficiency and work towards organizational goals. The role includes liaising with the store to ensure customer satisfaction with online services regarding on-time delivery, freshness, quality, and fulfillment of their orders.
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Responsibilities
- Manage all e-commerce fulfillment operation centers, including coordination with the last mile team.
- Ensure all orders are delivered on time and handed over to the last mile team punctually.
- Monitor the arrangement of all dark stores and stock adequacy.
- Ensure coordination among the operations team, commercial team, IT, HO e-merchandise team, and HO services team.
- Manage ecommerce operations in compliance with policies established by CRF the company.
- Evaluate and solve logistics, operations, and other system process hurdles.
- Implement a QC audit for accuracy of delivery quantities as per defined controls by loss prevention.
- Oversee the implementation of the performance management process and monitor attendance, disciplinary actions, and performance measures.
- Monitor the allocated budget to ensure compliance and take corrective measures as needed.
- Provide input on the development of the annual budget.
Requirements
- Bachelor’s degree in E-Commerce or Business Administration.
- 5 to 8 years of professional experience in logistics and supply chain.
- E-commerce Fulfillment and Last Mile Experience.
- Retail experience is a plus.
